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Flemish/French speaking Inbound Advisor Technical Support - power tools in Amsterdam, Netherlands

Concentrix Netherlands

Flemish/French speaking Inbound Advisor Technical Support - power tools

Placing laminate flooring, fixing doors, or assembling a closet. Large or small jobs, craftsman or amateur handyman, it cannot be fixed without power tools. Our customer is a global market leader in power tools and therefore we are looking for technical support advisor. Can you help the consumer in such a way that they can safely continue to build their dream palace, man cave or new terrace? Then we are looking for you!

What are you going to do?

As a technical customer service associate you are responsible for incoming calls from existing and new customers. You handle questions and / or other comments in a professional manner and you offer excellent customer service. To improve customer satisfaction and business performance, you participate in activities designed for this purpose.

Training and working will be from home until we can return working from the office. However, the nesting period after training will be from the office in order for you to get the best support ever to start your new career!

What do you need for that?

  • You have at least a completed MBO education
  • You have an affinity with technology and / or power tools or are willing to learn this
  • You have at least 1 year of experience in the field of customer service
  • You are available 40 hours a week (Mon-Fri 8:30 AM to 5:00 PM). Flexibility is required
  • You have strong computer skills and good typing skills
  • You have good communication skills, are well organized, accurate and professional
  • Native and/or full professional proficiency of the Flemish/French and English language
  • You are enthusiastic, energetic, driven and dynamic

For that we offer:

  • € <phone number removed> euro gross salary per month (excluding bonuses and surcharges)
  • A dynamic position within an international and dynamic company
  • Fully paid training and then coaching on the job
  • Attendance bonus system (700 euro gross per year)
  • Referral bonus system (up to 1000 euro gross per candidate)
  • Irregularity surcharge on weekends and evening shifts
  • Pension plan
  • Internal career opportunities
  • Full travel allowance after 10 km living - working distance
  • Monthly treats in the form of fruit or poffertjes

Become a member of our community!

We are looking for dedicated employees for our customer service team. Become a member of our international and professional teams! At Concentrix, we work hard but we also have fun! We are a global provider of active service solutions for market leaders in telephony, electronic entertainment and IT. We offer flexible and professional solutions for our customers' needs in all areas of customer service. We currently have 225,000 dedicated professionals who speak 47 languages and work from more than 275 locations in 40 countries in Europe, Asia Pacific, North and South America and in Africa.

Are you interested to be part of the team at Concentrix? Than we kindly invite you to send your CV + motivation letter to us! We look forward to your motivation as to why you want to become part of the team!

#AGENTCNX

#WAH

Job Type: Full-time, Permanent

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