Procurement Operations Associate with Russian in Iasi, Romania

Accenture Romania Direct Employer



Job Description

Job Responsibilities

• • To create and change Purchase Orders based on clients requirements

• Resolve PO related issues and enquiries

• PO change process execution based on the clients requirement

• Clarification of queries with suppliers and requestors/Strategic Buyers

• Approval flow follow up

• To provide first line support for all users enquiries within the applied application to achieve SLA targets and maintain the appropriate control environment

• To provide a second line support for the processing team based on Customer Service Lead instruction

• Administrative support for client

Verify Purchase request quality and correct buying channel

Align with requestors on missing details and completion of purchase request

Create Purchase requisitions

Resolve any PR/PO related issues or enquiries

Execute PO change activity, work with the business line

Support the client with different administrative activities

Provide consistent support to customer

Initiate follow-up calls

Coordinate with requestors/Strategic Buyers for incident resolution

To pick up the telephone promptly as a priority over all other activities

To answer incoming calls in the required time

To provide timely, accurate and relevant service related information in order for them to be delighted

Solves problems largely by precedent with referral to detailed instructions/procedures

Escalate customer issues as required to Supervisor

Recommend updates to procedures and user guide to team lead

Escalate any vendor disputes

Strong understanding of the SLAs






Qualifications

Ideal Candidate

• Fluent in English and Russian (B2-C1)

• Organization skills, attention to detail and follow through to resolve any outstanding issues

• Time management and administrative skills

• Written and verbal communication skills

• Discretion, professionalism, confidentiality and judgment.

• Computer literacy and working knowledge of Microsoft Office

• Team player with interpersonal skills

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