Team Leader - Utrecht Area in Utrecht, Utrecht, Netherlands

Abroad Experience International Recruitment Agency

For an international client in the Utrecht area, we are looking for an enthusiastic and energetic Team leader with a sales profile and a drive to expand our current business. You will be working proactively with and supervising the Inside Sales Team with the aim to build intensive relationships with our current and future customers. Your team will consist of about 20 Inside Sales Consultants responsible for meeting both revenue and call volume targets. In the first phase outbound calls will be made to both existing and new customers (resellers and end-users), based on excellent marketing propositions and campaigns. At a later stage you and your team will be responsible for building extensive relationships with partners and be their first point of contact. The team will be working exclusively with 'owned' partners and by frequent and pro-active calling of their partners they are constantly focused on increasing the revenue numbers.

Main Tasks

* Supervising a team of approx. 20 Inside Sales people and make sure they meet targets.
* Identifying customers' needs, clarify information, research every issue and providing solutions.
* Seize opportunities to upsell and cross sell products when they arise.
* Build sustainable relationships and engage customers by taking the extra mile.
* Keep records of all conversations in our contact center database in a comprehensible way.
* Frequently attend educational workshops to improve knowledge and performance level.
* Meet personal/team qualitative and quantitative targets.
* Meet the assigned sales revenue targets
* Maximize the revenue from by proactive call outs
* Delivery of compelling and engaging messages to our customers
* Being competent in the use of Salesview and OneView
* Deliver accurate quotes to partners in a timely manor
* Ensure that all quotes are followed up and a resolution recorded

Requirements

You are a Sales person at heart and a highly motivated Supervisor/Team Lead with excellent people management skills and a sharp eye for cultural differences. You are the person to go to for people in your team with any question they may have. Your role will be to motivate, coach, guide and work alongside with the team on a daily basis so they can become the best performer they can be.

* Understanding the different dynamics of a channel strategy
* Proven people manager skills
* Minimum of 3 years working experience as a Supervisor/Team Lead Call Center with 10+ staff
* Ability to drive Sales Strategy through the effective motivation of the Inside Sales Team
* Extensive experience in all aspects of Customer Relationship Management
* Professional English language skills, another EU language is a pré

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