Technical Support Storage Analyst (Compellent) English & Italian in Ireland

Are you a brilliant problem solver who could provide frontline support for a game changing, enterprise-wide support service? Do you want to be a hero to Dells EMEA customers by resolving their complex IT issues? Within Dell Operations, we are looking for a Technical Support Agent to join us in Dublin Dell provides end-to-end solutions that enable more affordable and accessible technology around the world, empowering people everywhere to do more. You will be part of a collaborative team that believes in honest communication, shares creativity and welcomes different perspectives. There is a winning culture built on a platform of integrity and a spirit of innovation. We will also provide the mentoring, training and opportunities for you to fulfil your ambitions and potential. Key responsibilities Dell Services develops and delivers solutions that enable clients to maximise returns on IT investments, drive efficiencies and reduce costs. Working with highly skilled technical advisors on shifts that include evenings and weekends, you will: Identify issues, investigate root causes and recommend solutions to enterprise problems applying diagnostic techniques as necessary and keeping the customer informed throughout Perform case management functions to keep cases up to date and accurate Identify, research and input unique or recurring customer problems Provide timely responses to customer escalations Essential requirements Bachelors Degree or equivalent Excellent knowledge of server and storage hardware Knowledge of networking (including WAN topology; mixed LAN and WAN operating system environments; DNS, WINS and DHCP; firewall solutions and network load balancing) and current Server Operating systems (such as Windows, Linux or UNIX) Strong customer focus and communication skills Desirable requirements Relevant industry certifications (such as A+, CCNA or VMWare) Fluent in a 2nd additional language Benefits Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package. Apply today! Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, colour, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics.

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