Technical Support position in Athens! Italian Speakers needed! in Athens, Greece

About Athens: It is almost impossible not to have heard of this city before. And this is basically because Athens is one of the most interesting European cities, and not only because of its incredible history and ancient monuments. It is also because of its great gastronomy, weather and the warmth of the people who inhabit it. Our client: Our client is a global leader in Customer Relationship Management, in cooperation with one of the largest multinational companies worldwide within the IT and Media sectors, with HQ in California and provider of some most appealing electronic devices at the current time, is recruiting for full time (40 hours) agents to join the Italian speaking team. The role would be related to a well-known music app from the leading IT company, so it is obligatory that you love music! Mission: To receive and place telephone calls; and maintain solid customer relationships by handling their questions and concerns with speed and professionalism. To perform data entry and use software programs. Research skills are required to troubleshoot customer problems. The Job: • Strives towards customer retention and loyalty, fully supporting the customer to achieve a successful outcome to his/her enquiry. • Follows standard diagnostic procedures with an emphasis on handling the most frequently asked questions as effectively as possible, recognizing more complex problems and escalating accordingly • Provides basic to moderately complex support to all customers on the clients products, systems, peripherals and software, in some cases, using communication skills to direct customers to third parties or other locations for further support. • Logs calls from customers into the customer relationship database and follow escalation procedures to resolve problems. • Tracks and follows cases to ensure that they closed in an efficient and timely manner. • Provides and maintain strong, professional relationship with all of the clients customers and show empathy for our customers at all times. • Follows Contact Centre procedures and ensure availability to take calls, adopting the call handling procedure and code guidelines. • Provides feedback on a daily basis to the Team and ACMs on new/emerging issues that have identified and work to proactively highlight areas that need to be improved. • Be positive and proactive and have a desire for positive improvement in quality. • Takes on board feedback and adapt skills accordingly. • Other duties as assigned. *Employment terms: fixed term contact, 5 days per week (shift rotation). *This is a project based environment and there are real opportunities to develop within the role and also within the company itself. Prerequisites: • Graduates of High School (preferable: College, University) • Native or fluent Italian speakers • Fluent English (advanced level) • Good Knowledge of PC (hardware, software, internet) • Windows, MS Office Suite, Skype, Windows Media Player, Windows Messenger • Passionate about customer services Benefits: • Excellent relocation package: flight, taxi and two weeks accommodation at a hotel. • Competitive salary for Greece • Free Greek lessons for those interested • Amazing opportunity to work at a large multinational company. APPLY: Contact Alex at <email address removed>

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