Technical Support Engineer with Italian in Bucharest, Romania

Honeywell Romania S.R.L. Direct Employer

Technical Support Engineer- ADI Global Distribution, Honeywell Romania ADI Global is the leading global wholesale distributor of security and low voltage products with more than 200 branches in over 25 countries from North America, Europe, Middle East, Asia and Africa. . With over 50 years of experience in the specialist security sector and products from more than 400 vendors, ADI is providing best of breed security solutions and bespoke support services to meet the ever-changing demands of the market. The Technical Support Engineer is responsible for providing professional pre-sales and post-sales technical support direct to the customer and ADI business units in multiple markets. This is typically provided via telephone and email and it can also include product investigations in order to determine the customer problem and potential solution. The Technical Support Engineer must ensure that world-class technical support and professional advice is provided to ADI Global customers and business regarding security products from the ADI Global Distribution portfolio. The Technical Support Engineer will be part of a multi-lingual, multi-discipline Center of Excellence in Bucharest with a productive environment that encourages knowledge development. The engineer will have access to our modern laboratory containing a wide range of intruder, video, access control and networking products for testing and troubleshooting purposes. The responsibilities of the Technical Support Engineers include the following: Providing technical support to ADI Global customers via telephone or email for ADI Global product ranges intruder, video and access control. This includes: - Resolution of customer product issues by providing technical help and advice on customer queries - Verifying field problems on product - Logging all reported issues in the ticketing system - Providing detailed information on unresolved customer issues to the Regional Sales Support team - Escalation of identified product issues - Provide customer feedback on product improvements to Sales Support Product Leaders and Product Management. - Provide feedback on common product issues and level of product calls to Product Managers. - Provide customer training requirements, based on frequency of calls by company/engineer and level of customer knowledge to regional Sales Support team. - To achieve technical and knowledge excellence for the ADI Global product portfolio for the regions supported and to maintain this knowledge in respect to all product and legislation/approvals changes - Any other duties which may reasonably be expected by the company -Support for multiple product disciplines is a key target. The following qualifications and/or experience are required: - Strong technical background and knowledge (computers / IT&C, networking/internet, audio/video) - Passionate about modern technologies - Analytical and problem solving skills - Excellent communications skills - Excellent telephone manner - Computer literate - Multi-Lingual fluency in English and Italian The Technical Support engineer reports to the Technical Support Manager (either directly or via a supervisor).

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