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Spanish Speaking EA Gaming Support Agent in Northern Ireland, United Kingdom

Concentrix UK

Please note that this is a position with a potential start date of August 2011 ** Who is gem? gem delivers an exceptional customer service experience through the passion of our people. We provide customer, technical, gaming and sales support across 29 different languages and work together in a challenging, vibrant and multi-lingual environment! ** What is the role? Spanish speaking EA Gaming Support Agent The person in this position will work in a team environment to support EAs customers with billing enquiries, reporting foul play or behaviour in social online gaming, and technical issues. The role requires a high level of technical knowledge with an equal focus on delivering an exceptional customer experience via both telephone and email in a timely and efficient manner. Electronic Arts is a leading developer, publisher, marketer and distributor of video games. Recognised as one of the leading names in the gaming industry, EA have developed some of the worlds most popular games and game franchises. EA currently supports all major gaming platforms. gem currently handles enquiries regarding a number of EA products including popular Windows PC real time strategy game BattleForge, web browser online strategy game Lord of Ultima, casual mini-games website Pogo, childrens favourite Littlest Pet Shop Online and the Need for Speed Franchise. gem also provide support for EA console games. ** What are the Essential Criteria? Candidates should... • Be able to demonstrate a keen interest and passion for gaming • Be fluent in written and spoken English • Be fluent in written and spoken Spanish • Have 6 months outstanding customer service experience in a service driven environment • Be able to demonstrate expertise with internet, internet application and Microsoft Windows, familiar with PC hardware, PC gaming and related consumer electronics (hardware, graphic cards, memory boards and hard drives) • Demonstrate experience of working in a team based environment, supporting the team in achieving the highest quality standards and takes an active role in generating team morale • Have the ability to multitask, plan and prioritise workload • Have excellent communication skills both verbal and written • Demonstrate resilience and ability to work on own initiative • Demonstrate problem solving and troubleshooting skills • Demonstrate ownership and accountability to achieve deadlines and targets What are the BENEFITS of working for gem? • Extremely competitive salary • gem provides a bright, modern and exciting place to work with excellent staff facilities • the opportunity to travel and work abroad • the opportunity to improve your standard of English and work in a multi-lingual environment • Performance Related Pay • Staff Discount Scheme • Eye Care Provision • Cycle to Work Scheme • Generous Holidays 22 days plus 6 statutory days & birthday day off • Childcare Vouchers • Annual Reward & Recognition Ceremony • Free buns and fruit on a Friday! • 21 Holidays & 6 Stat days & birthday day off • Stakeholder Pension Scheme • Team and gem events The list goes on... What is the Salary? £7.45 per hour (equivalent to £15,500 per annum gross (taxes to be deducted). Please note that the salaries in gem reflect the much lower cost of living in Belfast. They facilitate an extremely comfortable lifestyle due to the lower costs of accommodation, transport and all other amenities in Belfast. What are the hours of work? 40 Hours per week on a rotational shift pattern from Monday to Sunday 9am 10pm .. However, your Departments operational hours are 24 hours 7 days per week. Your operational hours may be subject to change due to operational requirements. The nature of your employment is such that you will work whatever hours may be necessary to fulfil the duties of your post. What is the training like? Training will be conducted over 2 weeks. It will consist of acquiring knowledge of how EA operates as a company, as well as technical and product knowledge, required for the position. Does gem offer a relocation package? For those that are relocating, we offer a fantastic package: Travel Costs will be reimbursed up to the cost of €250 (reimbursements will be authorized if the employee remains employed by gem for at least 3 months). All receipts must be kept for reimbursement. Accommodation provided up to the first seven nights stay and an excellent support system in place to help find permanent accommodation We have an individual relocation advisor within gem who will offer ongoing help and assistance until you get settled (opening up bank accounts, applying for National Insurance numbers and finding accommodation) More information on Belfast... Belfast is a vibrant, multi-cultural and exciting place to live. As the capital city of Northern Ireland, Belfast is home to more than 270, 000 people and boasts a wide variety of exciting attractions, entertainment and shops. The transportation within Belfast is also first class with three airports, direct sea crossings from Scotland and England and a direct rail link from Dublin, getting to Belfast and Northern Ireland has never been easier. Moving to a new city can be a daunting experience but Belfast is among the most welcoming cities in the world and we, as a company, do our best to make sure the transition is as easy and enjoyable as possible! Finding accommodation is simple with the support of our relocation team and it is extremely cheap to live in Belfast accommodation, transportation and the general cost of living are all very reasonable. To find out more about this fantastic city, please visit <web address removed>.aspx We look forward to receiving your application soon!

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