Service Desk Analyst_HCL Technologies Ltd_Finland in 04200, Finland

Dear Candidate Greetings for the day !! Below the job description JOB-L1 Level support in Desktop Services. Candidates without Desktop services experience can also apply. Freshers can also apply Work Location Finland(Espoo/Helsinki/Tampere/ Lappeenranta) Candidate should be willing to relocate to any of these locations or any other client locations. Language Dependency FINNISH/SWEDISH/ENGLISH(Any two of these languages at B2/C1 Level at least) Job Description - Given below Provide hardware/software/network problem diagnosis/resolution via telephone for customer's end users for L1 level support Route problems to internal I.M. support staff Coordinate and manage relationships with vendors and support staff that provide hardware/software/network problem resolution Administer and provide User Access and Exit controls Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumvention's Knowledge, skills & experience Education - any formal background will be considered Analytical and systematic problem solving skills required Technical helpdesk or technical call centre experience Candidates without support experience can also apply The following will be considered an advantage: Help desk, customer service, and support experience with problem solving involving hardware, software, and networks Phone support experience Hands-on work experience with the Technical & customer specific training will be provided following for experienced candidates Windows Operating systems Clients: Windows8, Windows7, Windows XP Servers: Windows 2008, Windows 2003, Windows 2000 Remote desktop connectivity applications (Bomgar, TeamViewer, LiveMeeting,etc) If interested, then please provide with the below details at the earliest along with your Updated CV in English with current correct contact details to <email address removed> - Language Preference and Proficiency (A1/A2/B1/B2/C1/C2): - Reason for Job Change: - Current Location: - Reason for Relocation (If required): - Notice Period needed to serve in current company to be enable to join HCL,Finland if selected: - Willing to work in different shifts and national holidays if required by operations (Yes/No) : - Willing to work in 24*7 shift including Night Shifts(Yes/No): - Availability for attending face to face interview between Monday to Friday (Confirm Yes/No): - Preference of Mode of Interview (Videoconference / Inperson at venue): - Nationality(European/Non-European) : - Work Permit Status (If Non-European): Once I Receive the above information, I will be calling you from India Landline number as I am located in Noida,India .

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