League of Legends Player Support Specialist with German and English in Bulgaria

TELUS International Europe is a BPO (business process outsourcing) and ITO (information technology outsourcing) provider, delivering high-quality services for global customers in over 35+ languages since 2004. The company has over 2 500 team members across seven delivery centers located in Sofia and Plovdiv (Bulgaria); Bucharest and Craiova (Romania), as well as offices in Manchester and Cannock (England).

YOU WILL:

Help out our players with any issues they might have via tickets & chat
Make case by case player focused decisions in order to provide the best player experience
Identify trending issues submitted by players and communicate them to the appropriate teams
Collaborate with a passionate team of gamers in order to give our support a player to player feel

YOU ARE:

Passionate about gaming. You have played at least a few games recently and can relate to their concept, the community and the mindset of a gamer
Proficient in German language with a good understanding of how to handle support requests. Also good in written & spoken English required for communication between team members and other offices*
Player empathy person. As a player you should be able to understand a player’s perspective when tackling their issue and make the whole experience a talk between gamers rather than a client/customer conversation
Understanding Player Support. Even if you don’t have experience in the field, you should have a grasp of what a support ticket & chat is and distinguish between what makes a good versus a bad support experience

WE OFFER:

Stable job – we offer permanent labor contracts
Attractive remuneration
Rent allowance - accommodation provided for the whole period while working in our company (
Transportation allowance
Meal tickets shall be granted monthly
Excellent multinational business environment
Positive environment – we care about the well–being of our employees, invest in their development, encourage fun and team building initiatives
Supportive work-life balance policies
Continuous support and learning

* Only candidates eligible to work in Europe will be contacted.

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