Italian Technical Support Specialist in Cork, Ireland

Title: Italian Technical Support Specialist Location: Cork Job Type: Full-Time Permanent Reporting to: Team Manager Job Description Background This is a fantastic, challenging opportunity to work on a successful Technical Support Service Desk and work on behalf of one of our large Global Clients. Supporting a global brand you will be a member of the Technical Support team with plenty of potential to develop your career. We are looking to recruit talent for our English and Multilingual teams. Your Responsibilities: 1 Support business customers 2 Gather information, troubleshoot and resolve issues of all types 3 You should have a strong customer service background 4 You should also have a passion for customer satisfaction 5 You should possess exception attention to detail 6 You must have strong communication skills by phone or e-mail 7 You should enjoy working in a fun team environment and be able to meet and exceed personal targets Our Requirements: 1 A working knowledge of DNS 2 Familiarity with Google Apps is an advantage 3 Experience with Windows desktop and server 4 Experience of Networks 5 Troubleshooting experience 6 An understanding of Webmail 7 Previous experience of customer facing technical support would be a distinct advantage 8 Fluency in both Italian and English (both written and oral) We Would Like: 1 Excellent time management with the skills and ability to prioritise workloads 2 Self-motivated with a high level of initiative and attention to detail 3 A team player with excellent interpersonal skills 4 Committed to continuous development 5 Quality focused Company Profile Voxpro is a multilingual Business Process Outsourcing provider delivering customer contact solutions on behalf of 300 companies and organisations, ranging from local enterprises to multinational corporations, including leading international blue chip companies. 1 Voxpro have created a friendly and inclusive workplace with plenty of opportunities for career development along the way! The proof is in the pudding as 95% of our Team Managers have been developed and promoted from within! 2 Our 24/7 multi-lingual operation provides flexible work patterns to fit in with our employees lives 3 The Voxpro approach is one of courtesy and respect and we have excellent relationships with every employee, client, customer and supplier 4 We always hire smart and interesting people, so you would be working with a great bunch 5 We do our best to make sure that Voxpro is a fun, friendly and exciting place to work 6 We live by our values of Passion, Knowledge, Innovation, Openness, Quality and Leadership We are always looking for bright talent to join our rapidly growing team. So if you are looking for a progressive and dynamic work environment with excellent careers opportunities and think you could contribute, we would love to hear from you.

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