ITALIAN Technical Support Roles Level 1 & 2 – Edinburgh, UK in Scotland, United Kingdom

Interested in IT and the latest technology, but dont have experience yet? Or maybe you have experience in Technical Support roles and are looking to progress your career? Speak fluent Italian? Level 1 & 2 Technical Support roles with our Client in Scotland are available now! Our client: - Leading Outsourcer in Customer Contact Centre Solutions. - Their clients are leading Brands in the fields of i.e. IT & Multimedia, Financial Services, Healthcare, Retail, and Leisure. - Have almost 50,000 employees in over 80 locations worldwide. - Present in 24 countries and operating in 30 languages. Positions: Within their Customer Service Centre there are two kinds of Technical Support positions available for Italian Speakers: ITALIAN 1ST LEVEL TECHNICAL SUPPORT ADVISOR (various projects): You will be dealing with Inbound Contacts from Italian and/ or English speaking Customers, via phone, email, fax, etc. The issues you will be expected to solve will be basic and mid-level technical problems that will require troubleshooting based on the guidelines you will be familiarized with during training. In addition, all the Customer contact you will have to log on the Customers database in order to keep the Customers records up-to-date. ITALIAN 2ND LEVEL TECHNICAL SUPPORT AGENT (various projects): You will be dealing with Escalations, i.e. Technical issues that could not be solved by Level 1 Technical Support. You will either be contacting Customers directly via phone/ email and solving the problems for them or instructing 1st Level Agents on the solutions of the issues. Your responsibility will also be maintaining and developing high level of technical knowledge required for the project(s) you will be working on. Benefits: - Life Assurance & Pension - Health Care discounted packages - Shopping vouchers and Employees Purchase Scheme - Generous Education Assistance - Modern offices with leisure areas for the employees. Candidates profile: - fluent Italian, with excellent English; - strong technical/ IT skills; - interest and/ or experience in Technical Support (experience required for Level 2 roles); - excellent communication and interpersonal skills; - strong organisation and multitasking skills; - team-player - ability to work in fast-paced working environment. This is an excellent opportunity for people interested in international career, but also great in working with customers! For more details, please submit your application via application button below. Customer service, Italian, UK, United Kingdom, Scotland, Edinburgh, customer support, multilingual, technical support, IT, escalations

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