Italian Speaking Support - ASOS in Belfast, Northern Ireland, United Kingdom

ASOS burst on to the scene in 2000 and hasn't looked back. They are the UKs number one fashion and beauty destination, and as a recent survey showed, they are the second most visited fashion website on the planet. ASOS ship to over 190 countries and also have specific sites targeting the USA, French and German, Italian and Australian markets. Their ambition is to be the worlds no.1 online fashion brand for 20-somethings, having set themselves a target to reach £1bn annual sales by 2015. Responsibilities: • Provides a warm, friendly and personal inbound customer service to prospective customers through inbound voice, email, web chat and social media, in both French and English • Takes the opportunity to Shine through every interaction by showing a lively interest in customers, having a natural approach in communication, becoming a local expert and being an advocate for the brand. • Leads the team in providing professional expertise and embracing the client brand in every interaction with the customer making it an individual experience. • Adherence to agreed processes, service level agreements and driving and exceeding individual and team targets. • Proactively seeks ways to improve the customer experience through each interaction • Takes ownership to enhance own learning to ensure sufficient knowledge to excel in the role. • Multitasks and adapts to a fast paced environment. • Continuously searches for improved ways of responding to customer needs through all contact channels. • Proactively seeks feedback on ways to improve individual and team performance. Essential Criteria: • Fluency in written and spoken English and Italian • 6 months experience in telephone or face to face customer service, building relationships with the customer • Genuine interest and passion for fashion. Has an awareness of promoting the client brand. Understanding of social media platforms • Demonstrates experience of working in a team based environment supporting the team in achieving the highest quality standards and takes an active role in generating team morale • Ability to multitask on various contact channels to achieve personal and team targets. Plans and prioritises workload in accordance with contact volumes • Excellent communication skills both verbal and written • Demonstrates resilience and ability to work on own initiative • Demonstrates problem solving and shares best practice with the overall customer experience, focusing on customer engagement • Demonstrates ownership and accountability to achieve deadlines and targets, takes ownership to increase knowledge of the brand. • Must hold EU/EEA passport or valid UK work permit Hours of work: 40 per week, rotational shifts Monday-Sunday 6am-12am BENEFITS: • Modern offices in 3 city centre locations • 28 days holiday (rising after 2 years) • Staff Discount Scheme • Eye Care Scheme • Cycle to Work Scheme • Childcare Vouchers • Annual Reward & Recognition Ceremony • Cakes and fruit on a Friday • Pension Scheme • Team and Concentrix events Belfast may be a small city but don't let the size fool you. Belfast is the cheapest city in the UK to live and work; it is the capital of Northern Ireland and a dynamic, growing city with millions being invested in regeneration. Tourism is thriving too, with new visitors discovering our humour, hospitality, scenery and quality of life. Northern Ireland is also home to much of the filming of Game of Thrones as well as other HBO, Universal & BBC productions. Relocation Package (if required): • Reimbursement of travel costs (up to £250) • Accommodation provided on arrival in city centre hotel • Relocation class on first day • Salary advance (if required) • Ongoing relocation support

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