Italian Merchant Risk Vetting Teammate in Ireland

As an Italian Merchant Vetting Agent within Risk Operations, your primary responsibilities will be to review PayPal Merchants applying for high risk products and features. You will leverage PayPal data, external credit reports, Merchant websites and internal vetting rules to form your analysis and final vetting decisions. It will be critical for a Merchant Vetting Agent to stay knowledgeable on vetting policies and procedures and to continually provide input on current trends to management. An Agent within Merchant Vetting exhibits deep analytical and research skills, and has the confidence and ability to complete and present (through oral presentation) thorough and timely reports. Core Duties: Review Merchant Vetting queue items and related escalations in a timely manner (90%) Provide input to improve Merchant Vetting policies and procedures (5%) Provide regular updates to management regarding trends and changes recognized during day to day Merchant Vetting activities (5%) Competencies: Decision Quality Problem Solving Drive for Results Time Management Functional / Technical Skills Business Acumen Requirements: Strong verbal (phone) communication skills utilizing active listening and clearly speaking to customer Strong written (email) communication utilizing proper grammar and punctuation Ability to make discretionary decisions based on research. Ability to function in multiple queues covering a variety of tasks with a sense of urgency and follow-through Ability to learn and adapt to new software technologies Strong working knowledge of external systems, PC based internet and software applications (Internet, Microsoft Office - Outlook, Word, Excel). Basic Knowledge of internal systems & software (Kana, Intranet, Admin Tools, Attack Experience: 12-18 months experience in one or more of the following areas: fraud, consumer lending, commercial underwriting, or risk related fields 6 months of PayPal experience preferred Experience in an internet company or financial institution preferred Leaving Certificate or equivalent required Bachelors Degree or equivalent work experience is preferred Fluent (written & spoken) in Italian & English is required ......

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