Italian Facebook Customer Support Representative (m/f) in relocation package to Portugal i, Portugal

Our Client Are you passionate about online advertising and new technology and would you like to join one of the leading companies worldwide? Facebook has reinvented social interaction and is the number one networking company with hundreds of millions of daily users. Your Role Become a member of our ambitious and motivated support team. Ensure customers satisfaction representing one of the worlds most recognizable companies. You will be responsible for the following tasks: • Provide support to small and medium-sized businesses (SMBs) to help them grow across multiple channels - chat, email and phone; • Support and expand the self-serve advertising base for SMB clients in the online and digital advertising domain; • Provide pre and post-sales support for all self-service products; • Provide product and tool support to enhance clients experience; • Identify trends and solve problems facing multiple SMB clients; • Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve usage of our solutions. • Provide vital product insights and feedback from our customers to engineering. Your Profile • Near native Italian Speaker; • Good knowledge of English (B2 level); • Familiarity with online advertising products and social media; • +1 year working in a customer support related role; • Excellent communication skills: verbal, written, listening skills; • Flexible and quick learner, able to adapt to continuously evolving SMB needs to help clients grow their business on the advertising platform; • Experienced in Call Center environment / Customer Support role; • Ability to multi-task and work under pressure; • Availability Monday to Sunday, including rotating weekends. Our Offer • Excellent work opportunity in a leading multinational company; • Stable work and career progression; • Intensive training and integration phase; • Private health insurance after 6 months of employment; • Fixed-term, renewable employment contract; • Long-term career opportunities; • Reimbursement of your initial flight costs after 9 months and airport pick up; * • Annually complementary return flight to your home country (within Europe);* • Possibility to live in one of our apartments;* • Free organized sport activities and events. *for candidates who relocate to Lisbon

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