Italian Customer Service Representatives in G2 7AJ, Scotland, United Kingdom

Do you have a flair for languages and a passion for fashion? Do you have a great IT skills and expertise in customer service? Are you multi-lingual? If you can answer yes to these questions then look no further as we have the ideal vacancy for you! Our client is a leading fashion brand with a variety of upcoming opportunities available. We are seeking strong candidates who have a passion for languages and customer service. The successful candidates will ideally have a background in customer service with high fluency in English and at least one of the following languages: Russian, German, French, Spanish, or Italian. They will be able to show a high quality of customer service skills and the ability to build relationships and rapport with customers. The role involves: • Building customer relationships through fantastic customer service to increase loyalty for the brand • Interaction with customers efficiently utilising multiple systems in a professional manner • Articulating the brand and products to ensure the delivery of a legendary customer experience in every contact. Communication: • Communicates information, thoughts and ideas clearly and concisely. • Speaks clearly and fluently and listens attentively to others to ensure full understanding. • Writes in a comprehensive manner, using style and language appropriate for the reader. Customer Service: • Demonstrates a clear commitment to meeting customer requirements and delivering a high quality service. • Sensitive to customer needs and concerns and willing to focus on attending to them. Problem Solving: • Tackles problems taking into account all relevant information. • Comes up with the best solution. • Takes responsibility for solving a problem and seeing it through. Required abilities & attributes: • Excellent verbal and written communication skills in English and at least one of the other required languages • Customer Service experience, preferably within an inbound Contact Centre environment • Excellent computer skills, including Microsoft and Windows based programs • Proficient internet skill, a knowledge of social media, the ability to navigate multiple browsers and search engines. • Flexibility and the ability to adapt to change and new situations • Analytical ability and be detail oriented with great organisational skills • Professionalism, a positive team player who is self-directed and self-motivated with great time management skills • Ability and willingness to learn new skills and technologies • Passion for providing legendary service to customers WE WILL BE RECRUITING THROUGHOUT THE REMAINDER OF 2014 SO PLEASE APPLY NOW TO BE CONSIDERED FOR ONE OF THESE GREAT ROLES. Teleperformance UK offer a diverse range of contact centre solutions, consultancy and project work. Teleperformance operate on a global level with 250 centers across 49 countries. In the UK we have a combined workforce of nearly 7000 people operating from 14 locations across 3 regions, Scotland, England and Northern Ireland. As experts in the customer experience industry, we focus entirely on what we do best. We add value to our clients businesses by delivering solutions that meet their individual requirements. We do this through the effective recruitment and development of our people, and operate some of the most innovative people management practices in the industry. Winning a number of prestigious industry awards is testament to this. These include Employer of the Year at the Orange National Business Awards for the UK.

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