Italian Customer Service Advisor in KT26LZ, London, United Kingdom

About us Sitel is one of the worlds leading Business Process Outsourcing companies, with a proven track record of success spanning over 155 sites in 27 countries. Sitel redefines outsourcing excellence in the contact centre, by raising the bar on expectations and placing people centre stage. We care deeply about our relationships with our clients, our customers and our employees. An exciting opportunity has arisen for an experienced Customer Service Advisor to join our Kingston site, and provide our well known client with the highest achievable level of customer support. Summary of Primary Job Responsibilities •Provide high quality premium customer service to customers and retailers via telephone and email. •Respond to any queries in a timely manner •Identify potential and actual service issues and resolutions where possible and coordinate communication with the customer and relevant internal departments. •Provide administrative support to Management team and supervisor, covering off any ad hoc tasks when requested •Receive, validate and process customer queries within agreed timescales •Act as first point of contact for customer enquires •Communicate and record all service failures to relevant departments •Receive and update where necessary system and company records with any changes to customer order profiles •Demonstrate a full understanding of the on line catalogue web site and current promotions •Maintain system records and display very high standards of administration housekeeping •Understand and comply with all company and client security requirements and Policies and Procedures Experience Target • Proven experience as a Customer Service Advisor / Representative • Contact centre experience / telephone based customer service beneficial • Entertainment/Retail experience desirable Knowledge/Skills/Abilities • Enthusiastic and pro-active individual who demonstrates commitment and resilience. • Ability to work well under pressure and prioritise effectively • Team player who leads by example and has a strong development focus. • Excellent interpersonal skills and experience as a customer service advisor in a busy customer service environment. Special Certifications Candidates must have fluent written and spoken Italian language skills. Pay Rate Hourly rate is £8.50. Other Working hours: Mon-Fri, <phone number removed> hours/week

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