Italian + 1 European Language Advisor in Edinburgh, Scotland, United Kingdom

English, Italian plus 1 other language speaking Customer Service Advisor - Financial Services (Permanent Full-Time) £16,500 + Benefits My client provides international financial services and if that doesn't sound exciting to you, we can assure you it is! We challenge you to come and work for us in a multilingual fun environment, where most speak at least two languages, and we communicate daily with people in many different countries across Europe! The business operates 24/7, and that gives you the opportunity to be flexible with your shifts. We offer a good benefit package as below: 40 hours contact - 24/7 service - flexible shifts Night shift allowance Perkz: employee benefits scheme that works with the best UK retailers Learning and Development courses Career opportunities within the account Monthly incentive prizes that go up to £180 per month What you need to do in return? Well…you need to effectively use your excellent customer service skills for our high profile cardholders; assist them with their card inquiries over the phone; advise them on procedure and give the best resolution. We work on a fast paced environment and flexibility matters. If you feel you would like to be part of this team and you are ready to show your best talents, please apply for this role: Main Responsibilities include: * The main responsibility of this role will be to support Commercial cardholders within Europe via phone and email. * The job holder will provide a single 'window' and act as a representative for the company. Providing first class support and acting as a point of escalation in the resolution of cardholder enquiries. Using a Customer Service Application and Global Messaging System the job holder will liaise with teams in UK, India and staff onsite to facilitate the resolution of enquiries * This role will require flexibility over working hours and the job holder will be expected to cover shifts where the contact centre is working on a 24 x 7 basis, 365 days a year. In order to be considered for this position, candidates must be able to demonstrate the following skills and experiences: * Fluent in English, Italian and another language (Czech, Danish, Dutch, English, Finnish, French, Italian, Portuguese, Romanian, Slovakian, Spanish, Swedish) * Previous experience in Customer Service, preferably in the Financial industry * Computer literate: Word-processing, Excel, internet and general systems usage * Flexibility * Ability to work under pressure and detail oriented * Strong interpersonal, communication and customer service skills * Initiative, ability to multitask and priorities * Interest in Financial matters * Experience in Cards business highly valued * Sense of urgency and responsibility required ** Subject to Disclosure Scotland and credit check If you are interested please give Maria a call on <phone number removed> or apply online by clicking the Apply Now button.

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