HR Administrator with French, Italian and English in Czech Republic

HR Administrator is responsible for direct contact with clients HR representatives and employees, processing transactions for relevant business in various systems and tracking tools with the aim to provide superior service in terms of fulfilling general employees life cycle administration support (containing of resourcing activities, contracts and references preparation, job and payroll administration, leaves administration, exit procedure, etc.). HR Administrators may be requested to be involved in off-cycle transactional activities or continuous improvement projects. Responsibilities include: • Update and maintain various systems/tools per standard process documentation which may include: o Enter data and retrieve information from specific systems, o Audit own data entry for accuracy and make required corrections o Conduct data verification • Work upon client agreed processes and guidance • Process inbound and outbound emails to client by following existing templates. Adhere to business correspondence quality standards. • Actively contribute to knowledge sharing within the team, when needed train new or less experience members • Actively participate in the identification of opportunities for process improvements • Be involved in performing internal controls for quality assurance (quality checks) • File, archive and retrieve documents (paper-based and electronic) using filing standards • Apply knowledge of processes and related systems to assist in identifying, assessing and resolving issues/problems • Support and sustain positive work environment that fosters team performance through own work and behavior Role Accountability: • Accountable for the quality and delivery of their own work • Cooperate with team members and team leads and ensure good working relationships • Adhering to processes and policies approved by Accenture and client Operational tasks Delivers a service to the client in an effective manner Always adheres to contractual service levels across the client base Demonstrates excellent problem solving ability, escalates to the supervisor when necessary Performs ad-hoc tasks as necessary Identifies improvement activities for assigned team • Regularly communicates with colleagues via face to face contact, telephone or e-mail • Flexible approach and actively looks for ways to grow skills and experience within the team Relationships: Reports to: Team lead Coaches: Peers Qualifications: Education: High School level acceptable Language: Fluency in French, Italian and English is required Work Experience: No specific work experience required, see skill requirements Knowledge/Skills Requirements: • Experience in service delivery is an advantage • Understanding of Business Process Outsourcing is an advantage • Customer Service experience is an advantage • Excellent communication and interpersonal skills • Strong displayed problem solving and analytical skills • Self-Motivated, positive attitude and approach • Flexibility to take on additional responsibility and tasks Business Area Specific Requirements: • Language and skill level Fluent in French, Italian and English is required • Working hours Client or client country specific service delivery hours

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