Greek Travel and Accommodation Customer Support (3 month contract) Are you looking to live and work in one of Europes most vibrant cities for the summer? This is an exciting opportunity to work with one of the most recognised accommodation websites in the world and offers you a chance to experience the professional world of customer service. It is also an opportunity to bring your skills to our organisation while providing a quality service to our customers and clients. This position involves delivering excellent service to our customers on a 3-month contract over the summer months in Dublin, Ireland. Role: • Provide continuous customer service to our Customers via telephone and other electronic mediums. • Responsible for delivering timely, accurate customer support and providing a high degree of customer service satisfaction. • Maintain acceptable level of productivity and timeliness based on Metrics and related Targets. • Drive Customer issue resolution. • Protect Customer PII data and ensure data integrity, accuracy, and timeliness. • Achieve and maintain service level statistics as defined. • Track & document customer problem information. • Demonstrates understanding and commitment to protecting customers privacy and information. • Successfully complete training activities to maintain product currency, and to broaden product knowledge. • Participate in coaching and demonstrate commitment to personal improvement. • Provide feedback to help improve process, policies, tools, etc. • Continually develop customer service skills. • Promote the client culture along with your colleagues. Requirements: • Fluency in English & Greek with excellent communication and listening skills. • Leaving certificate or equivalent. • Excellent Customer service skills. • A minimum of 1 year customer service experience. • Passion for the customer and customer experience. • Ability to gauge customer ability and modify delivery skills accordingly. • Ability to explain information in a way that is easy to understand. • Ability to handle difficult or irate customers effectively. • Ability to set expectations and deliver information in a positive way. • Ability to learn quickly and adapt well to changing circumstances, direction, and strategy. • Takes responsibility and ownership. • Must be passionate about helping customers. Training: 3 weeks, Monday-Friday, 9am-5:30pm Production hours: Monday-Sunday, flexibility from 6am-10pm for shift patterns Location: Santry, North Dublin Contract Duration: 3 months