German (with French or Italian) speaking Customer Service in Berkshire, South East, United Kingdom

Role: German (with French or Italian) speaking Customer Service Location: Berkshire Pay Rate: £10.74 per hour (pay to increase after 4 weeks to £11.74) Duration: 2 months approx. (possibility of extension or can apply for perm) Hours: 35 hours per week plus flexibility to shift work and weekends The purpose of this role is to provide exceptional levels of customer service, having a flexible approach to all customer services processes. This is an exciting opportunity to join a successful dynamic team. You will be in contact with current and prospective customers, and you are in a strong position to influence their satisfaction and the company prosperity, this position requires tact, sensitivity and professionalism. Responsibilities: • Deliver exceptional levels of Customer Service and strive for excellence • Responsible for customer satisfaction • Process orders quickly and efficiently • Attend to customer questions, complaints and concerns immediately • Work positively as part of the Customer Services Team to inspire others to achieve • Put customers first, and fully supporting other departments • Drive to achieve all KPIs and performance targets • Contributing to service and process efficiencies, through continuous improvement. • Fulfilling a shift rota as agreed with Line Manager Essential skills: • Fluent in German or Swiss German • Microsoft Word, Excel, and Outlook • Proven excellent customer service skills The Person: • Strong communication and interpersonal skills (verbal and written) • A excellent team player • Enthusiastic individual with a passion for the products • A organised individual with the ability to learn very quickly • Have the ability to turn a complaint into a positive customer experiences If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is a leading multi-sector employment agency.

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