German, Italian or French Speaking Teamleader / Subject Matter Expert in Swindon, SN3 1RJ, South West, United Kingdom

Wearables Support - Team leader/Subject Matter Expert Fluent German, Italian or French speaker Salary Starting salary £24,000 Location Swindon Contract Permanent Hours 37.5 hours per week The Job We are currently looking for 1 candidate that can fill a combined Team leader and Subject Matter Expert role with either fluent French, German or Italian language skills for our new wearable products support programme as part of the wider Customer Support team. The main purpose of the role is to directly manage, develop, motivate and organize your team to efficiently and effectively achieve account objectives and ensure that quality standards are adhered to at all times. Responsibilities can change depending on current support projects and there will be an immediate requirement to look after the Social Media Support operation and coordinate activities with Subject Matter Experts and Team leaders on the account. The job requirements are: • A proactive approach to the Team Leader role always trying to identify areas for improvement in support processes and team members • As the Team leader/SME you are expected to handle escalations from the Level 1 CSEs and liaise with client program stakeholders and Engineers on technical issues. • You are also responsible to roll out new support processes, deliver training and provide coaching to the team. • Ideally 2 years experience in a contact centre environment with extensive understanding of call centre operations, technologies and processes • Good commercial understanding of the IT industry as a whole Skills required: • Excellent verbal and written communication skills; fluency in English and German or French or Italian is a must. • Strong people management skills and ability to lead and motivate a team to achieve performance targets • Customer focused approach and understanding of concept of a professional, polite customer service operation • Willingness to identify important customer issues/trends and retain accountability to the customer until solved • Strong team player and role model, capable of gaining trust and supporting a team • Well organised approach to work, balancing workload to ensure targets are met and ability to demonstrate good time management skills • Ability to relate to others in a positive manner and to build strong working relationships Technical competence and experience required for the role: • Direct support experience with installing, configuring, and troubleshooting software applications (experience with SW on mobile devices required) • Working knowledge of Android, iOS, Windows, and Mac operating systems • Ability to troubleshoot and root cause hardware vs. software issues (A+ Certification or equivalent work experience) • Basic understanding of wireless technologies, including WiFi and Bluetooth • Ability to troubleshoot basic client/server synchronization issues across wireless networks Who are we? Teleperformance UK offer a diverse range of contact centre solutions, consultancy and project work. Teleperformance operate on a global level with 271 centres across 62 countries. In the UK we have a combined workforce of over 9000 people operating from 15 locations and a number of in-sourced sites across Scotland, England and Northern Ireland. We are experts in the call centre services industry, and focus entirely on what we do best. We add value to our clients service by delivering creative solutions to meet all of their contact centre needs. We do this through the effective recruitment and development of our people, and operate some of the most innovative people management practices in the industry. Winning a number of prestigious industry awards is testament to this. These include Employer of the Year at the Orange National Business Awards for the UK. HOW TO APPLY If you are interested you can apply with us by going to our website at <web address removed>.uk and applying for the vacancy you are interested in; or you can send us your CV to <email address removed>; or finally you can give us a call on <phone number removed> . You can also contact us via Text message by texting HIRE + the location of the job you are applying for to 84433. We will call the number we have received the text message from as soon as we can. If you apply and the recruitment team try to contact you they will do from the number <phone number removed> AGENCIES NEED NOT APPLY

JOB SEARCH

Keywords / job title / skill / company

Type any location in the box above, or select below :
Africa
Asia & Pacific
CIS
Europe
Middle East
North America
South America
Afghanistan
Åland Islands
Albania
Algeria
American Samoa
Andorra
Angola
Anguilla
Antarctica
Antigua and Barbuda
Argentina
Armenia
Aruba
Australia
Austria
Azerbaijan
Bahamas, The
Bahrain
Bangladesh
Barbados
Belarus
Belgium
Belize
Benin
Bermuda
Bhutan
Bolivia
Bonaire, Sint Eustatius and Saba
Bosnia and Herzegovina
Botswana
Bouvet Island
Brazil
British Indian Ocean Territory
British Virgin Islands
Brunei
Bulgaria
Burkina Faso
Burundi
Cambodia
Cameroon
Canada
Cape Verde
Cayman Islands
Central African Republic
Chad
Chile
China
Christmas Island
Cocos (Keeling) Islands
Colombia
Comoros
Congo, Democratic Republic of the
Congo, Republic of the
Cook Islands
Costa Rica
Cote d'Ivoire
Croatia
Curaçao
Cyprus
Czech Republic
Denmark
Djibouti
Dominica
Dominican Republic
East Timor
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Ethiopia
Falkland Islands (Islas Malvinas)
Faroe Islands
Fiji
Finland
France
French Guiana
French Polynesia
French Southern and Antarctic Lands
Gabon
Gambia, The
Georgia
Germany
Ghana
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Guam
Guatemala
Guernsey
Guinea
Guinea-Bissau
Guyana
Haiti
Heard Island and McDonald Islands
Holy See (Vatican City)
Honduras
Hong Kong
Hungary
Iceland
India
Indonesia
Iraq
Ireland
Isle of Man
Israel
Italy
Jamaica
Japan
Jersey
Jordan
Kazakhstan
Kenya
Kiribati
Korea, South
Kosovo
Kuwait
Kyrgyzstan
Laos
Latvia
Lebanon
Lesotho
Liberia
Libyan Arab
Liechtenstein
Lithuania
Luxembourg
Macau
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Marshall Islands
Martinique
Mauritania
Mauritius
Mayotte
Mexico
Micronesia, Federated States of
Moldova, Republic of
Monaco
Mongolia
Montenegro
Montserrat
Morocco
Mozambique
Myanmar
Namibia
Nauru
Nepal
Netherlands
Netherlands Antilles
New Caledonia
New Zealand
Nicaragua
Niger
Nigeria
Niue
Norfolk Island
Northern Mariana Islands
Norway
Oman
Pakistan
Palau
Palestinian territories
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Pitcairn Islands
Poland
Portugal
Puerto Rico
Qatar
Reunion
Romania
Russia
Rwanda
Saint Barthélemy
Saint Helena
Saint Kitts and Nevis
Saint Lucia
Saint Martin
Saint Pierre and Miquelon
Saint Vincent and the Grenadines
Samoa
San Marino
Sao Tome and Principe
Saudi Arabia
Senegal
Serbia
Seychelles
Sierra Leone
Singapore
Sint Maarten
Slovakia
Slovenia
Solomon Islands
Somalia
South Africa
South Georgia and the Islands
South Sudan
Spain
Sri Lanka
Suriname
Svalbard
Swaziland
Sweden
Switzerland
Taiwan
Tajikistan
Tanzania, United Republic of
Thailand
The Former Yugoslav Republic of Macedonia
Togo
Tokelau
Tonga
Trinidad and Tobago
Tunisia
Turkey
Turkmenistan
Turks and Caicos Islands
Tuvalu
Uganda
United Arab Emirates
United Kingdom
United States
United States Minor Outlying Islands
Uruguay
Uzbekistan
Vanuatu
Venezuela
Vietnam
Virgin Islands (US)
Wallis and Futuna
Western Sahara
Yemen
Zambia
Zimbabwe

Country, town, city or postcode

--Web 3--