French, Italian or Spanish Customer Support in London, United Kingdom

Pole To Win UK, London, is looking for a highly motivated and responsible French, Italian or Spanish Customer Support Advisor to join our team. The Pole To Win group is a leading company in providing quality services to the games industry with over 20 years of experience. Our West London Studio opened in April 2012 and has experienced continual growth ever since. Due to our expansion and growing structure, Pole To Win UK, London, is now looking for a Customer Support Advisor to join our organisation and play an important role as part of the team and nurturing further their skills. Successful candidates will be working in a team and, expected to actively interact with other team members. We believe that team work is one of our strongest values which will help us achieve the highest quality possible. The Customer Support Advisor will be responsible for: • General Customer/Technical Support • Provide customer support via email and phone for technical, game play and billing queries • Carry out research to troubleshoot customers technical problems • Research new resolutions for addition to knowledge database • Perform any other duties related to technical support as and when required • Ensure that client escalation procedures are adhered to • Responsible for providing exhaustive and complete troubleshooting before escalation • Any other reasonable duties as directed by line manager Profile traits: • Most fluent language: French, Italian or Spanish • Excellent fluency in English • Excellent verbal and written communication skills • Good knowledge of Windows operating systems • Experienced in working with different CRMs • Ability to identify main source of a technical problem and provide the adequate solution • Ability to work as part of a team • Interest and experience of Gaming • Ability to work under pressure and meet given deadlines • Proactive and flexible The position is open to any person based in the London area or able to relocate within a reasonable period of time after being accepted for the role. Please send us your Cover letter and your CV to <email address removed> indicating in the subject the position you are applying for. Due to the number of applications we are only able to contact candidates who have successfully passed on to the interview stage. We are unable to accept direct phone calls to the office. If you have any questions, please include them in your application. Thank you for your understanding.

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