ELA Deal Desk Analyst (Italian or French) in Ireland

About VMware: VMware is the leader in virtualization and cloud infrastructure solutions that enable our more than 500,000 enterprise and mid-market customers to thrive in the Cloud Era by simplifying, automating and transforming the way they build, deliver and consume IT. We enable people and organizations by radically simplifying IT through software virtualization with a focus on three core missions: End-User Computing (EUC), Hybrid Cloud and Software-Defined Data Center (SDDC). Join our community instigators of innovation and transformers of technology as we envision and create whats next in IT. Get connected to an engine of opportunity fueled by the transformative products and solutions we bring to market, the passion and trust we inspire in our customers, and our collaborative drive to imagine, define and deliver the future of IT. With 14,000+ employees and 50+ locations worldwide, we are passionately driven to make an impact while contributing back to the community. Job Description: Here at VMware, the Analyst in Deal Desk Operations is part of a dynamic team, chartered with providing mission critical support in the areas of pricing, licensing, contract structure, business approvals, and training. Language Requirements: • Fluent Italian or French & English language skills, written and verbal are required for this role. Key responsibilities of the Analyst include: • Manage the one-touch sales engagement model. Serve as primary point of contact for non-standard deal (i.e. Enterprise License Agreements, SPF) structures. • Partner with sales team to scope, configure and price Enterprise License Agreement (ELA) quotes. Leverage historical discounting trends to create competitive price quotes. Maintain version control of ELA models and related legal documents for opportunities. • Serve as a trusted adviser to sales on pricing, product configuration, and business terms to support the sales effort. Advise sales on objection handling techniques, alternative contract options, and/or value propositioning to help drive deal closures. • Ensure compliance with published sales and business approval policies. Be a sales advocate & partner to internal organizations to understand complex sales issues. Collaborate with impacted parties to identify acceptable options to facilitate deal closures. • Work with teammates and management to identify process improvement and/or sales training opportunities. Develop & deliver sales enablement tools (e.g. Product & Pricing FAQs, Sales Approval templates, etc.). • Work with corporate operations to develop best practices for fulfilling non-standard deals. • Strive to meet or beat published service level agreements. • Special projects as needed. Skills and Experience Requirements: • Proven previous Software Industry, Deal Desk, Finance, Operations or pricing experience preferred. • Primary degree in commerce, business studies or equivalent. • Experience with software revenue recognition principles (SOP 97-2) is preferred. • Must be a self-starter, highly analytical, with sound decision-making skills. • Ability to multitask and prioritize at times of high volume e.g. Quarter-End. • Strong communication and interpersonal skills; must be able to work well with sales as well as internal departments such as finance and legal. • Fluent Italian or French & English language skills, written and verbal are required for this role. • Intermediate MS Excel skills required (macros and pivot tables preferred). • Travel (including international) up to 5% may be required. • Salesforce.com experience helpful. Before you join, VMware will require you to go through a pre-employment screening process. This means that we will want to verify your details and the information you have given us to ensure your suitability for a certain role considering its nature, seniority and other relevant factors.

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