Customer Service Team Leader - Italian Speaking in NG2 1EP, East Midlands, United Kingdom

Customers love our leading brands Timberland, Kipling and Eastpak and can expect excellent service when they call or contact us from all over Europe. We are the global company behind some of the worlds leading lifestyle brands. Household names such as Lee, Wrangler, JanSport, The North Face, Vans, Napapijri and 7 for All Mankind. If you are fluent in English as well as Italian, this is an exciting time to manage, develop and inspire a growing customer service team in your language and brand area, to deliver exceptional service to direct customers across Europe. Putting the customer at the heart of everything you do, you will drive service excellence to ensure we improve the customer experience and build sales through brand loyalty. To achieve this, your role will involve: • supervising and supporting your team to deliver an effective day to day service • developing their expertise to enhance service and build customer relationships • liaising throughout the business to proactively manage the impact your team has on company targets and service delivery • working closely with sales teams to help deliver the sales strategy • identifying opportunities to improve sales and processes through your effective and successful team. To join us, you must be: • fluent in English and Italian • highly customer focused with experience of inspiring, coaching and co-ordinating a team in a commercial customer service environment • an excellent communicator in your language to help build working relationships with a variety of colleagues. It will be advantageous if you have: • experience of resolving complex queries in a pressurised environment • strong data, analytical and organisational skills • team leadership experience with the ability to multi-task and prioritise a demanding workload. We can offer you the opportunity to play a lead role within a successful operational team that provides high quality services to multi-national customers. Join a team that will value your contribution and you will enjoy making the most of your language and customer service skills as you work with big brands in a professional, fast-moving environment.

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