Customer Service Representatives - Italian Speaking in Nottingham, East Midlands, United Kingdom

Customers love our leading brands Timberland, Kipling and Eastpak and can expect excellent service when they call or contact us from all over Europe. We are the global company behind some of the worlds leading lifestyle brands. Household names such as Lee, Wrangler, JanSport, The North Face, Vans, Napapijri and 7 for All Mankind. If you are fluent in English as well as Italian, this is an exciting time to join our rapidly growing Customer Service Team that provides an exceptional service to customers buying online or through high street stores across Europe. Putting customers at the heart of everything you do, you will be their first line of support via email, telephone or online chat to support them in placing orders and also with after sale care. You will exceed their expectations by providing a prompt and friendly response with the highest level of customer experience. To achieve this, your role will involve: • communicating with customers in their native language, by telephone, email, online and letter to provide excellent service • building a rapport with them as you help with enquiries including; the order process, product information, tracking deliveries, returns, sizing and quality • discussing new products and managing multiple tasks to promptly close enquiries • identifying ways to improve processes in order to improve sales, brand loyalty and the customer experience • updating our computerised systems and working with marketing, retail and other teams to further improve customer satisfaction. To join us, you must be: • fluent in English and Italian to communicate clearly, both verbally and in writing • customer focused to achieve the best result for your customers and the business • flexible to adapt to changing needs and to meet deadlines • computer literate, including Excel and internet use, and ideally ordering systems. It will be advantageous if you have: • previous customer service experience in a multi-national business • the ability to multi-task and resolve customer queries • excellent organisation skills and a good attention to detail. This is an exciting opportunity to play a lead role within a growing operational team that provides high quality services to large multi-national customers. Join us and you will enjoy lots of training and building a loyal customer base in a supportive environment. For more information about our company and brands visit vfc.com

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