Customer care with Italian + 1 other EU language in Dundalk, Ireland

Italian + 1 other language - Customer care representative - Dundalk - €25,000 + benefits (see below) Real People Recruitment are working with a worldwide supplier of retail products to recruit for a Bi-Lingual Customer service agent to join their friendly team based in Dundalk, Co. Louth. The company supply retail wholesalers all over Europe with a specific product range and the role will be speaking to customers daily to help them with any queries or questions they have about products, prices and delivery updates. The customers will be in touch by phone fax and email and this person will provide efficient and effective customer service that reflects company values to increase customer loyalty and enhance revenue. JOB RESPONSIBILITIES: Answer inbound phone calls/Emails/Faxes from consumers inquiring about our products or services. Follow policies and procedures to ensure quality and consistency throughout the Service Centre. Generate revenue through opportunity sales via Order placement. Document all contacts in CRM software, verifying customer contact information, place of purchase, product line, product, reason for call and resolution Provide excellent customer service through consulting with and offering the best solution to solve the customers problem constantly meeting and exceeding customer care standards. In order to be suitable for this role, you will need:- Fluency in Italian, English and one other European language (Spanish, German, Dutch or IDEALLY French) Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to communicate effectively Computer skills including windows and Internet navigating Excellent problem-solving skills Excellent people skills In return for this, the company offers a friendly open working environment, as well as the following benefits:- Salary will be reviewed every year. Company bonus up to 10%. Medical insurance plan. Pension plan. Life insurance. Disability insurance. Free parking. Gym reimburse program Cycling to work program For more information on this amazing opportunity, please call Gerard in Real People Recruitment on <phone number removed> or Email your CV through the link today.

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