Customer Care Representative with Italian in Wrocław, Dolnośląskie, Poland

ACN Euro BV Direct Employer

ACN is the largest direct selling company of services in the world. ACN is present in North America, Europe and Asia-Pacific, offering consumer telecommunication services, such as Mobile, Fixed telephony, Dual- and Triple-Play services) under its own brand , and other essential subscription services to residential households like energy and home security. Our products and services are sold through a network of independent representatives in Europe and we focus on consumers and (small) business. ACN manages its European business from its European Headquarters in Amsterdam, Netherlands, and operational offices in Åmål, Sweden, and Wroclaw, Poland. Working at ACN Europe means working in a dynamic and very international environment. At present, over 400 employees with over 30 different nationalities are working in our European offices. Our professionals work in the field of Customer Service, Finance, Product Management, IT, Marketing and HR. ACN is a privately owned company and has its global headquarters in the United States. To further strengthen our team, we are looking for a: Customer Care Representative with excellent Italian Work Place: Wrocław, Poland Summary of Role The Customer Care Representative (CCR) is responsible for dealing customer questions and enquiries and/ or independent representatives of ACN Europe. The CCR is responsible for handling all incoming telephone and e-mail correspondence. The CCR has a constant focus on delivering the best possible service towards our customers within the boundaries set by ACN Europe. The Customer Services Department within ACN Europe is focused on, getting it right first time. Major Tasks • Handling queries from customers and/or representatives, solve these queries directly or escalate to the appropriate department within a set procedure, to maintain customer satisfaction. • Registration of all contacts in the computer system to build customer history • Attend training sessions to be informed about new procedures, products, services and keep up to date to ensure quality of service when dealing with customers. • Highlight unusual situations fast and address to management for follow-up as necessary. • Provide help and assistance to colleagues as needed as well as supporting other departments when needed. • Assist in various projects on an ad hoc basis • Effectively communicate with other departments regarding customer queries/escalations Knowledge and skill requirements: • Language skills: - Fluent written and spoken Italian - Good understanding of written and spoken English • Effective and efficient communication skills • Professional telephone etiquette • Customer service orientation • Highly developed computer literacy skills • Excellent team working skills • High level of self-motivation to constantly improve personal performance • Previous experience in a customer services environment is an advantage ACN offers: • A stable full-time job • Full on the job training • Private medical care • Multisport card • Team events • Internal soft skills trainings • Nice and friendly atmosphere • Opportunity to work in a multicultural environment • Additional days off for years of service We are seeking candidates who are committed to learning new skills, are flexible and adaptable to change. If you are interested in this great opportunity send your application in English with given reference number to email address: <email address removed>

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