Benefits, Leave and Absence Operations Analyst – with French, Italian, Spanish or German in Chester, CH4 9QW, North West, United Kingdom

This role will support benefits and leave related activities with multiple regional capability centres, perform operational activities as well as serve customers by performing advanced issue resolution where Customer Service Specialists are unable. Key Responsibilities • Exercises independent judgment when balancing workload between often cyclical and other benefits-related activities. • Researches and responds to escalated Tier 2 inquiries from employees, HR Community and various vendors Resolves problems, by interpreting policy and program exceptions • Maintains the policy and procedure documentation, and is responsible for communicating any changes, including conducting any necessary training Specific duties include: Benefits (Risk Programs, Pension Plans, One-Time Payments and Allowances): • Coordinates all activities related to benefit plan enrolments, status changes, and terminations. • Research and responds to routine benefit issues arising from employees, HR, and third party vendors (includes brokers, insurance providers, regulatory agencies, etc) • Performs and manages testing activities for global benefits administration system implementations and ongoing enhancements • Reviews and maintains all system generated correspondence and communications • Monitors open benefit items/cases to resolution • Liaisons with local brokers as needed • Assists with compliance and governance of all benefit plans and programs • Ability to run, interpret, and reconcile system generated reports • Ability to learn, interpret, and effectively communicate benefit plan provisions, policies, programs, and practices, • Assists with administration of global recognition program and vendors. Coordinate recognition payments with payroll as needed. Coordinate recognition communication • Assists with the administration of wellness programs and vendors. Coordinate wellness communications as needed Leave of Absence • Ability to manage three categories of absence: sick, time off (holidays, vacations, vacation, personal, jury duty, bereavement, and military); leaves of absence with answering questions around the relevant policies and practices associated with them. • Guide Managers through initiating a leave and assisting in each step of the leave process. • Answers specific/detailed employees questions about policies, pay and eligibility relating to leaves. • Sends communication to employees and reminders to Managers. • Coordinates all necessary paperwork and filings with appropriate regulatory agencies as required • Monitors assigned cases, reports concerns, and provides information to HR, Employment Law (Legal) and Health Services. • Coordinates with STD/LTD Disability Administration vendor (US/PR only). • Provides HR with access to periodic leave reports. • Demonstrated quantitative/analytical, organizational, research and project management skills. • IT applications experienced with a working knowledge of Excel, Word, PowerPoint and other advanced desktop and web based systems. Minimum requirements: • Bilingual skills preferred- French/ Italian/ German/ Spanish • Experience with / knowledge of employee benefits and compliance rules • Experience with / knowledge of leave policy and case management • Experience working within a shared services delivery model • Working knowledge of contact centre case management tools • Working with multiple vendors outside of BMS • Ability to multi-task between employee, Manager, as well as Comp and Payroll Analysts when needed. • Degree or equivalent • Significant experience in a large, matrix-oriented, multi-national company. • Demonstrated ability to effectively communicate ideas and to influence and impact others through well-reasoned arguments and catalyse action to meet critical objectives • Experience in working with multiple levels of management in different business units with competing demands on time and resources • Experience leading change through process re-engineering and valuation/implementation of best practice & leading technologies • Experience with management of third-party/outsourced resources including development of work instructions, oversight of SLAs, management of daily activities and continuous improvement plans • Demonstrated ability to manage expectations of clients, particularly in a shared services environment, which is focused on understanding and support of direction rather than dissatisfaction or disappointment • Experience in Meetings Management, Procure to Pay, Travel Services or Finance a plus. • Delivers creative, value-added business results through superior execution. • Is an effective decision maker, and able to offer and deliver superior business solutions. • Demonstrates leadership, team skills, self-confidence and a high level of commitment. • Embraces new and innovative ways to solving problems and reaching goals, demonstrates flexibility, open mindedness and an ability to adapt to business needs and an always changing environment. • Presentation skills, PowerPoint, and analytical skills with data Development Value: Working in the dynamic bio-pharmaceutical industry across lines and business in a global organisation focused on EMEA. Living and Working in Chester Based in the North West of England, Chester is a 21st century city with a historical edge. Originally a Roman settlement, the city has a fantastic heritage. Because of this, tourism plays a huge part in the daily life of Chester, and for those who live and work there the area boasts a wealth of fine shopping and leisure facilities. With good links to nearby Liverpool and Manchester, Chester often features as one of the top places to live in the UK. Are you Interested in a challenging and rewarding career where you can make a difference? Then Bristol-Myers Squibb is the place for you. We are a BioPharma leader offering opportunities to learn and grow professionally, working alongside smart, talented colleagues who are committed to helping patients prevail over serious diseases. Our medicines help millions of people around the world in their fight against cancer, heart disease, diabetes, HIV/AIDS, rheumatoid arthritis, chronic hepatitis B and psychiatric disorders. Our commitment to helping patients prevail over serious diseases drives leading edge science and pride in our record of achievement. Since 2002, our research and development team has helped bring to market 13 key medicines that honour our mission to discover, develop and deliver innovative medicines that help patients prevail over serious diseases. Our commitment to patients unmet medical needs drives innovation and pride in our record of achievement and we are recognized as having one of the most innovative pipelines in the industry. We embrace a diverse workforce and inclusive culture. The health, safety, professional development, work-life balance and equitable, respectful treatment of our employees are among our highest priorities. To submit an application please select the apply button.

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