VIP Manager - Italian speaking in Malta

Betsson Group Direct Employer

Betsson Group offers online gaming products to customers and partners all over the world and we aim to deliver the best customer experience in the industry. We are a dynamic and creative company with over 1000 passionate employees and consultants of almost 40 different nationalities. Most of us work in the operational Head Office in Malta but we also have other offices around the world, for example in Stockholm, Kiev and Tallinn. Betsson Group has its roots in Sweden and Betsson AB (Betsson Groups holding company) is quoted on the Swedish Stock Exchange. As our VIP Manager you will report directly to the MD, but youll also work closely with our customer marketing team, developing and retaining our most loyal customers across our product. The main responsibilities include: • Interrogate the existing VIP offering and make positive step-changes in the way that we communicate to VIPs • Devise and own the VIP strategy for the brand, working closely with the brand team • Produce regular strategic and campaign plans based on a clear test and learn programme • Formulate a clear operating plan to and execute 1-1 communication with high value customers across different touch point, including telesales, SMS campaigns and events. • Own the VIP segmentation programme; tracking and monitoring high value segment trends and performance • Work closely with the brands Casino Manager to share ideas and ensure continuity throughout the customer journey • Be a cultural driver of VIP management across the business. Who are you? • You have experience of working in VIP management preferably for a leading i-gaming provider • Considerable experience of segmentation management with demonstrable results • Experience in player journey/user experience development • Excellent communication, organisational, teamwork and interpersonal skills • Data-driven and detail-orientated with good analytical and problem solving skills • Fluency in Italian and English • Knowledge of the Italian Market would be an advantage As a person you are a highly ambitious, creative, outgoing and positive with a real can do attitude. You have a great understanding of VIP programmes and techniques that can drive loyalty with high value customers and have proven success in this field. You are able to track and monitor data trends and devise tactical campaign ideas that are both game-changing and surprising. You understand how large businesses operate internally and get a buzz from building flexible and positive working relationships with multiple teams across a business. Want to take part in building our Dream Team? Please apply below. Since we will be interviewing candidates continuously send your application as soon as possible to be included in the recruitment process. Malta: Betsson Groups headquarters are located in sunny Malta, in the centre of the Mediterranean Sea, with over 300 days of sunshine, attractive beaches, an active nightlife and thousands of years of fascinating history. Here we are close to 750 employees in our new smart and modern offices. So if you want to be a part of a fast paced company that puts the customers and its employees first, and boost your career at the same time, then join us! Betsson Group takes Entertainment seriously! Betsson Group strives to deliver the best customer experience in the industry. Today Betsson Group offers entertainment in a number of markets, both through our own gaming sites such as betsson.com, betsafe.com, nordicbet.com, casinoeuro.com, krooncasino.com and oranjecasino.com as well as several partner brands. We are currently around 1000 engaged people, with a mix of 40 different nationalities working within the group. Most of us work in the Experience Centre in Malta but we also have other offices around the world, for example in Stockholm, Tallinn and Denmark. At Betsson we live our values: One Betsson, Customers at Heart, Passion for Business, We Aim High, Execution is Everything and We Play Fair. At Betsson we like differences. Its clear for us that we benefit from diversity and that we as a company become stronger and more competitive when hiring people with varying backgrounds, experiences and cultures. At Betsson you will get the chance to work in a fast-paced, digital and dynamic environment with many opportunities to develop and grow professionally. Although Betsson Group has its roots in Sweden and the holding company Betsson AB is listed in Stockholm, we are today an international company with English as our corporate language.

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