Snr Italian and Spanish Customer Care in Ireland

CPL Ireland Recruitment Agency


Italian and Spanish speaking Senior Customer Care Representative Navan - €35,000 Contact Lisa Bassett now on <phone number removed> or email <email address removed>

We have an immediate requirement for an Italian and Spanish speaking Senior Customer Service Representative to work with a multinational company based in Navan. Successful candidate will have previous Customer Service / Account Management and Sales Order Processing experience and will speak fluent English, Italian and Spanish.


Position Overview:


Reporting to the EMEA&I Customer Care Manager, the Senior Customer Care Representative will demonstrate a thorough understanding of sales order processing, will provide administrative support within guidelines to Sales Managers and customers for strategic accounts.

Involved with emerging markets in Spain, Italy, Portugal and Italy, this position will also assist in defining administration processes and solutions for new and existing business, including customization for non-standard sales order requirement. This position will be responsible for performing smooth transaction processing in a complex environment, involving business co-ordination at various levels.

Key Responsibilities:

Having an assigned a group of customers this position will have the responsibility of:


  • Accurate processing, monitoring and acknowledgment of the customer’s order within the system

  • Meeting ship commit date within agreed timescales, updating the customer of any changes to the ship commit dates.

  • Reporting - daily, weekly and monthly reporting on your customer’s activities as well as Key Process Indicators (KPIs) as directed by either the Customer Service Management or the Sales Manager.

  • Order Processing - ensuring customers orders are rocessed in a timely manner

  • Ensuring Pricing is communicated to customers

  • Escalating customer issues to Account Manager in a timely manner

  • Support: Provide telephone support to the designated customer base on pricing, part number and product related queries.



Required Background:


  • Diploma/Degree in business or related field (educational requirements can be supplemented by relevant experience).

  • Fluency in English, Spanish and Italian required.

  • Minimum of 4-7 years successful experience in a customer focused position.

  • Experience in Letter of Credit Management desirable.

  • Demonstrated interpersonal flexibility, strong oral and written communication.

  • Ability to work in cross functional teams Strong organizational skills with the ability to prioritize work based on business needs.

  • Proven ability to exercise good judgment. Reputation of being results and quality driven.

  • PC Literate with excellent knowledge of Excel and MS Word, or equivalent spreadsheet, and word processing applications.

  • Ability to numerate and accurate, particularly in relation to data integrity.

  • Working knowledge of SAP or similar order management and processing systems.


Benefits:


  • Salary up to €35,000 depending on experience

  • Parking



Position is full time and permanent and interviews are taking place immediately.

For more information on this role please contact Lisa Bassett on <phone number removed> or email lisa.bassett(at)flexsource.ie

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