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Senior Policy Admin Associate (Life And Pensions) in Ireland

Allen Recruitment

Senior Policy Associate (Italian) Are you an experienced administrator with good knowledge of pension and funds? Our client, based in Dublin 12 are one of the fastest growing suppliers of IT and outsourced administration solutions to the financial services industry in Europe. The role involves efficient administration within the Policy Administration team in the Operations Department. If you are dynamic, ambitious and flexible and enjoy working in a fast paced and challenging environment this role may be for you. Location: Dublin 12 Key Responsibilities •Processing a targeted number of tasks and ensure that 98% are completed within the agreed SLA. You would be required to reach a set standard in terms of performance and quality of work, which is to be maintained at all times. •Process transactions compliantly and within industry and departmental standards, ensuring that all requirements are met and continuously monitored on a Daily Productivity Sheet, and allocating work to the various team members. •Identify issues which have an impact on service delivery and quality, and flag to the Operations Management. Review a sample of cases processed monthly highlighting any errors in CRSA and deal with issues appropriately. •Ensure there is adherence to the Companys policies, procedures and regulatory requirements while monitoring the teams performance. Strive to achieve 100% accuracy by exercising due care and following the standards. Ensure that procedures and checklists are updated in a timely manner. •Accurately record any breaches of policy and procedures that occur within the team. Updating and managing incidents as instructed. •PPB Trade execution and reconciliation •All correspondence by email or letters must be of a consistently high standard and the appropriate communication methods. •Responsible for taking calls from the client when necessary in a prompt and professional manner and taking ownership of all customer queries / issues by providing ongoing support and delivering a quality, professional, accurate and efficient service. Ensure to respond to queries on a Right First Time basis. •Maintain and update all file records and ensure Quality Control checks. •Participate in UAT sign off of client releases Profile •Fluent in Italian •Good knowledge of Life and Pensions products and the ability to prioritise tasks •Excellent administration skills and advanced in Microsoft office an advantage •Strong planning and organisational skills and ability to meet strict deadlines •Excellent communication skills, both written and verbal •Ability to work as part of a team or act independently where required and take initiative •Flexible and willing to get involved in ongoing projects •Willing to work on additional projects and tasks as agreed with their Line Manager. Benefits Package •Employer pension contributions 6% •Protective Health Insurance •20 days holiday •Company paid leave - Good Friday •Preferential overtime rates and on call rates •Smart/Casual Dress Policy •Free car parking •Discounted gym membership •Subsidised canteen To join this world leader of investor record keeping and technology solutions click apply now or contact Jenny in confidence on <email address removed> or <phone number removed> for more information.

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