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Italian Speaking Enquiry Handler in Pencoed, Nr. Bridgend, Wales, United Kingdom

Fields Data Recovery

ENQUIRY HANDLER About the Company Fields Associates Limited is an international organisation offering computer forensics and data recovery services worldwide. The largest branch is Fields Data Recovery which has expanded throughout Europe and USA as well as Thailand in recent years. Fields Data Recovery is a Pencoed based company that was established 17 years ago. We are now the UK's fastest growing Data Recovery Company. The company boasts a modern, friendly and dynamic working environment. The division employs approximately sixteen engineers and twenty sales and support staff. Fields promotes vibrant and target driven working environments - the company was recognised as the 7th fastest growing company within its region and has achieved the Investors in People standard as well as ISO 9001 status, and more recently ISO 14001 and ISO 27001 For more information please visit: <web address removed>.uk <web address removed>.uk Details of position: We are currently expanding our data recovery Enquiry Handling Team and are looking for a motivated, confident, & hard working person to fit into our strong team. The main duties of the position are: • Handling Italian incoming/outgoing client enquiries; • Providing prospective clients with detailed information about our services; • Addressing client queries; • Transferring calls to relevant departments and liaising with the Sales/Technical teams when required. Skill levels required: • Italian speaking; • Prior experience in a call centre or sales environment; • Excellent communication skills; • Experience of/interested in Information Technology; • Able to work under pressure. A real enthusiasm and willingness to learn will also be a requirement for consideration for this position. Personal qualities required: • Have outstanding communication skills • Be punctual and have a strong work ethic • Be organised and able to work in a fast-paced environment • Work independently and be self-motivated • Professional attitude and appearance • Have the ability to work well with co-workers and have a positive attitude Role Development: Due to the nature of Fields Data Recovery the role will be constantly evolving. We are developing and experiencing our vision of unrelenting growth in this unique field and the right candidate will have a vision for their own personal professional development married with a vision of developing the companys presence and standing in the market. Migration into senior roles such as team leaders and management are a natural development for people who excel at Fields. Job Specifics: • £15,000 per annum + Bonus • 41 hours per week • 8.00am-4.30pm Mon-Thurs (30 mins unpaid Lunch) • 8.00am-5.30pm Fri (30 mins unpaid Lunch) • Based in Pencoed, Bridgend, South Wales • On-going training

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