Italian & French Customer Care Administrator in St. Neots, United Kingdom

Staffline Recruitment Agency

Role Purpose: Customer Care Administrators always promote the highest levels of service excellence and positively contribute to achieving the delivery of quality customer care.They provide expert customer support by building and development customer relationships as well as interpreting sometimes complex queries, initiating the appropriate action, and ensuring effective resolution of all requests. Key Responsibilities: • Use the bespoke Customer Care system software to enter data and process customer orders via voice and non-voice channels, taking prompt and appropriate action in accordance with internal procedures and ensuring all agreed Service Levels are met or exceeded. • Process receipts of, and requests for, payments (for Direct Debits and card payments) and preparation of associated paperwork in an efficient and effective manner. • Assist with new customers enquiries and set up of new accounts • Proactively develop relationships, building opportunities with both new and existing customers and ensuring high levels of customer retention at all times. • Ensure a proactive, flexible and positive approach at all times when handling customer requests. • Participate in the ongoing development of the Customer Care and the wider business, and proactively contribute to personal learning and improvement. • Keep up to date with, and ensure a thorough understanding of, the Companys products and business structure. Key Attributes: • Passionate about delivering excellent customer service • Must be fluent in oral and written Italian, French and English • Excellent IT skills. Knowledge of sales process and ordering systems is desirable but not essential • Excellent communication skills with both internal & external customers • Able to build good relationships at all levels with a positive and flexible approach • Able to solve problems, have initiative, and open to continuous improvement and learning Hours of Work - 09:45 - 18:00 - Monday to Saturday, you will need to work at least 1 Saturday a month, 45 minutes lunch, you can have 5 minutes in the morning and 5 minutes in the afternoon but this must be deducted from the 45 minutes. 22 days holiday with 8 UK Bank Holidays on top, increasing to 24 after 3 years and 25 after 5 years, Salary between £18,000 - £20,000 per annum depending on experience Relocation Package: My Client offers a relocation package to all successful applicants that are relocating outside of the 30 mile radius of St.Neots. Benefit Package: Please enquire for further information

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