Customer Service Representative - Tender Management - Native Italian speaker in 3815KL, Netherlands

Applied Medical Europe BV Direct Employer

Job purpose The Customer Service Representative (CSR) is responsible for Order Management, Relations Management or Tender Management. The Customer Service Representative is primarily responsible for handling all customer and sales teams requests on time and in an adequate manner and managing the tendering process. Place in the Organization The CSR works in the Customer Service Team. The Customer Service team is divided in 3 areas: Order Management, Relations Management and Tender Management. The CSR reports to the Team Leader Tenders and Customer Contracts. The Customer Service Team is based at the Head Office in Amersfoort. The CSR supports and therefore communicates with the local sales teams. Key Responsibilities Tender Specialists perform a variety of tasks during a typical working day. The main priority is to identify and organize Tender submissions and Contract reviews in a timely manner. In the Tenders Department, we work with set deadlines and it is therefore essential to have excellent organization skills and to be able to work in a structured manner. Processing and handling tenders • Identify tender opportunities by scanning alert through tender notice providers • Cascade tender requirements to the sales team & the management team • Issue all tender documentation using approved standard templates and ensure final documentation is submitted on time • Record all tender submission and awarding results in the tender overview • Inform customers of any price and product changes during the tender cycle. • Act as a reviewer towards the tendering process of colleagues. • Interpret instructions and issues arising, and then take actions according to administrative policies and procedures. • Notify any obstacles in the process timely to the Team leader and propose a solution to solve and prevent this. Support local sales team • Support the local sales team in responding to requests for sending price quotations, sales brochures and samples when needed for the tenders. • Translate Basic English documents into native language. • Arrange and participate in meetings. Order and Customer Relationship Management (Back up) • Handling and processing all hospital orders efficient through the global SAP system. • Handling all incoming telephone calls and e-mails from customers. • Dealing with queries from customers regarding order status and deliveries. • Check open deliveries in order to prevent delays or returns. • Handling returns in an adequate manner. • Assist and train junior team members in their work. Knowledge and skills required • Bachelor degree level. • 2-5 years of work experience. • Excellent oral and written communication skills in Italian and English. • Excellent working knowledge of MS office and Windows based computer applications. • Tender experience preferred. • Strong affinity with Customer Service and preferably with Medical Industry. • Work experience in an international environment. • Fluent speaker in another European language will be an advantage. Personal skills/ Competences Executional Excellence • Ability to work under pressure against tight deadlines. • Time Management skills with the ability to work with accuracy and minimum of supervision. Customer Commitment • Understands customer needs through regular contact and feedback. • Takes actions to meet or exceed customer expectations. Team Orientation • Works collaboratively with others to achieve group and business goals. Quality of Service • Consistently delivers high quality services to customers. Working Relationships • Develops constructive and cooperative working relationships throughout the organization. Continuous Learning • Seeks and uses feedback for improvement. Solution focused • Demonstrates personal ownership in solutions.

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