Graduate IT Service Desk Analyst in Hangzhou, United Kingdom

Service Desk Analyst - Graduate - Relocation
毕业生IT服务台分析师 – 岗位地点中国


Location: Hangzhou
Job type: full time, permanent

You are:
A bright, enthusiastic IT graduate who is a self-starter, problem-solver and speak fluent Mandarin and English. You are looking to relocate to China and apply your excellent IT skills in a busy, international working environment.

The Opportunity:
The OSTC technology team is responsible for the design, maintenance, and support of organisations technology infrastructure.

We are looking to add a technically confident and pro-active graduate Service Desk Analyst to support our offices around the globe from the Hangzhou office.

Role & Responsibilities:

  • Receiving and logging calls using the IT service management tool.
  • Dealing with day-to-day IT issues directly to end users both in person and over the telephone - supporting 14 offices in 5 countries.
  • Managing incidents, services requests, and problems in-line with best practice processes and procedures.
  • Installation of software including the imagining/reimaging of computers and handled devices locally or using remote deployment tools.
  • Maintaining accurate inventory records for PC’s, Laptops, Printers, Software Media, Monitors, and other equipment.
  • Evaluation, management, and maintenance of standard OSTC workstations, laptops and other equipment.
  • Assisting local office management with setting up video conferences, setting up VPN in multiple locations, ISV installation at local Universities.


Required skills:

  • Ability to work in a dynamic environment and with an international team of IT professionals.
  • Previous experience of working in a similar capacity desirable.
  • Extensive end-user and administrative knowledge of latest Microsoft Office Applications (Outlook, Word, Excel, PowerPoint as well as SharePoint and Active Directory)
  • Basic network knowledge.
  • Optimization of hardware and configuration for Windows and Intel-based desktops.
  • Must be fluent in English and Mandarin.
  • Strong analytical skills coupled with a methodical approach.
  • Customer-focus mindset, goal-orientation, energy and drive to implement changes.


Take the opportunity – We have built a company where financial success is tied closely to technical achievement. We are always on the lookout for people who can bring their intellect, enthusiasm, and ability to execute to the team.

Please apply online via the 'Apply' button and attach your CV in English

In just over 15 years, OSTC has become one of the leading trading companies in the world. Today we have over 450 people in 14 offices around the world including the UK, Poland, China, Russia, and Spain. Our success is focused on hiring and developing talented people and helping them to perform to their maximum and fulfill their potential. This is a unique opportunity to join our International IT team and work on challenging projects within a fast-paced environment.

Terms and Conditions
OSTC Limited is strongly committed to protecting the privacy of your personal information. The OSTC Job Applicant Privacy Notice explains how we treat the information you submit and we collect as a part of the recruitment process. By using the OSTC careers website and submitting your personal information through this site, you agree that OSTC Limited may process your personal information for the purposes described in the OSTC Job Applicant Privacy Notice. OSTC Limited is the data controller for the information you provide through this website.

We promote a working environment in which diversity is recognised, valued and encouraged. OSTC is an equal opportunities employer, therefore, all appointments and promotions are made on the basis of performance and ability.

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