French Speaking Client Support Specialist in Edinburgh, United Kingdom

We are looking for a Client Support Specialist to join our amazing team in Edinburgh.

The Client Support team provides post-sales support for all sales teams. We are responsible for client training, product implementation, data analysis, technical troubleshooting, and performance reviews. We closely partner with our sales teams to ensure our clients get the best service and help look for additional product opportunities to assist in renewal and retention.

Client Support Specialist - Major Responsibilities/Activities:

  • Stay in contact with clients using all communication channels (phone, mail, chat) and listen for needs/challenges
  • Deliver customised website and product usage training to new and existing clients
  • Gain an understanding of clients specific recruitment needs and challenges
  • Provide feedback to clients to help increase ROI based on performance data analysis and industry trends
  • Assist sales force in identifying up-sell opportunities and uncover client initiatives
  • Evaluate products purchased to ensure clients receive sufficient ROI through interpreting Business Intelligence reports/portals and coaching clients on improvement suggestions
  • Educate clients on how to use products to their maximum benefit, encourage product usage/consumption, and promote additional products that will benefit the customer
  • Client engagement audits through B2B customer lifecycle reviews
  • Maintain the highest degree of customer satisfaction of both internal and external clients by ensuring timely and accurate responses to their requests
  • Troubleshoot any technical issues experienced by the client or job seekers and ensure quick resolution

Client Support Specialist - Job Requirements:

  • Full proficiency in English
  • Bachelor’s Degree, or previous Account Management / Customer care experience
  • Proficient in Microsoft office products, especially: Excel, Outlook and PowerPoint
  • Preferably minimum 2 Years Customer Service experience
  • Experience with Salesforce.com or similar CRM systems (beneficial)

Client Support Specialist - Additional Knowledge, Skills and Abilities:

  • Excellent written and verbal communication skills - both phone and email
  • Have a positive attitude and able to deal with all types of feedback
  • Be motivated, outgoing and not afraid to pick up the phone
  • Able to build lasting relationships with clients and sales
  • Able to prioritize and manage time effectively.
  • Attention to detail – quality management to deliver high-quality results to our clients
  • Able to learn quickly and adjust to changes smoothly

What we offer in return:

  • 33 days holiday including bank holidays, rising by 1 day per year of service up to 38 days;
  • Group Pension Scheme;
  • Annual Bonus
  • Life Cover;
  • Private Medical Insurance;
  • Insurance for Business Travel;
  • Wellness Benefit (reimbursement up to £200 per calendar year)
  • Dental Insurance (reimbursement up to £150 per calendar year)
  • Vision Insurance (reimbursement up to £150 per calendar year)

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