Customer Relationship Manager in Greater Manchester, North West, United Kingdom

The Translation People Direct Employer

The Translation People specialises in providing business to business translation and language services for its international client base through a global network of strategic partners. We are renowned for excellent customer service and our use of cutting edge technology to streamline processes, improve efficiency and lower costs. In recent years the company has achieved strong and continuous growth and has expanded its operations worldwide. We operate from our head office in Manchester, with additional offices in London, Glasgow, Birmingham, Tunbridge Wells, Paris, Bonn, Munich and Boston.

We currently have a new opportunity for a Customer Relationship Manager. Great customer service is fundamental to how we operate and we now wish to bolster that service with the addition of a translation professional who is able to assist in retaining and developing existing business. The Customer Relationship Manager will be a member of our Business Development team located in our Manchester head office. For the right candidate other locations may be considered. The list below gives an example of some of the responsibilities included in this role:

• Relationship building with a portfolio of clients from a variety of sectors
• Developing new contacts amongst existing clients
• Attending client meetings, both face-to-face and over the telephone
• Assisting in the drawing up of quotations/proposals
• Liaising with Account Managers to ensure compliance with agreed service levels

The successful candidate will be an excellent communicator with strong interpersonal skills and experience of developing business within the translation services sector. Preferably a languages graduate with a good appreciation of the range of translation services and technical solutions available through a leading language service provider of our size. You should be well presented and confident meeting and networking with clients and share our enthusiasm and passion for languages and delivering high quality service.

This is an opportunity to join an established and rapidly growing international business with market-leading ambitions in a buoyant sector.

Please apply in the first instance by sending your CV and covering letter.

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