Spanish Event Tickets Lifestyle Manager in London, United Kingdom

Ten Group Direct Employer

DESCRIPTION

  • Are you…
  • Passionate about live entertainment and enjoys high-touch customer service?
  • Always ‘in the know’ about all the latest shows, music events or sports fixtures?
  • Someone who thrives in a fast paced and fun working environment?

Yes? Read on…

Ten is looking for passionate, motivated and resourceful individuals to join our fast-growing tickets team. Ten provides award-winning intelligent support to private members, corporate clients and professional communities. Our lifestyle concierge business has offices all over the world and is growing fast. We are passionate about service and use our insider know-how, contacts and buying power to help our members get the most from life, wherever they are in the world. We organise everything from home repairs to luxury travel, gift buying or access to exclusive restaurants, clubs and events.

As a Tickets Specialist you will source tickets for concerts, theatre, film premieres and sporting events within UK and worldwide. You will use your knowledge, contacts and expertise to ensure our members attend the events to which they request access. You will be creating personalised solutions to their requests and exceeding all expectations. Some of their requests will be straight forward such as checking prices and availability for events. Others, however, will be more unusual and will require tenacity and excellent problem-solving skills such as sourcing tickets for exclusive and sold out events.

Who We Are

At Ten our goal is simple, to become the most trusted service business in the world.

We are already the global market leader for lifestyle management and concierge services, providing services from a 20 + strong global office network with over 800 employees. We use our expertise, technology and buying power to grant our members direct access to the best travel, live entertainment, dining and luxury retail services. We also work closely with suppliers to provide exclusively negotiated benefits and employee loyalty schemes.

We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and to continue to improve the lives of millions of members. Will you help take us there?

REQUIREMENTS

We are looking for:

  • Fluency in Spanish
  • Energetic and motivated team players who enjoy the challenge of meeting and beating targets.
  • People who are passionate about delivering high-quality personalised support and have excellent research skills.
  • People who can use their initiative and creativity to best meet the needs of our members .
  • People who are passionate about music, sports and theatre.
  • People who either have previous customer service experience or people with a passion for delivering high quality customer service.

BENEFITS

Our people are at the heart of the business and we have a culture of recognition and reward – both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

All our employees also enjoy a range of benefits regardless of where they are based. Not only do we enjoy monthly Treats on Ten (on the tenth of each month!) but employees also get 3 extra days of annual leave in their third year and an extra month of every 5 years. In line with these milestone lengths of service, we also operate a Ten Loyalty Reward program – this is a bonus (although we prefer to refer to this as ‘extra spending money’) that is awarded once these milestones are reached. The thinking behind the program is that not only does it recognise and reward commitment and loyalty to the business, but it can also be used to fund the adventures to be had during sabbaticals – this is the main intention and driving force behind the program. We want to give our people extra spending money so that they can truly enjoy their sabbaticals.

Other benefits that Ten offer, specific to the UK office, range between an employer-contributory company pension (with a scheme that allows full decision making about what investments are made, levels of risk, ethical funds etc), all the way through to various discounts on both travel and entertainment events (the latter is of course available regardless of location). There are also lots of social events throughout the year (including drinks on the last Friday of the month) as well as a break-out room where employees can relax (or, if they wish, play one of the numerous games we provide!) whilst enjoying our latest fruit drop or “Breakfast on Ten”.

We also offer season ticket loans, access to childcare voucher and cycle schemes and, one of our more popular perks, working holiday opportunities with the ability to work from any of our 20+ offices without taking annual leave.

You can find out more information on what it's like to work at Ten here.

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