2019 Bloomberg Customer Support Apprenticeship in London, London, United Kingdom

First impressions can make or break a client's perception of an organisation. This is why our Bloomberg Customer Support representative role is about more than just handling inbound phone calls - it's about building a journey for our clients and connecting them to people who keep their businesses alive.

The Role:
You're professional and personable, intelligent and love to help people out. You're a solution-provider, with a real passion for providing platinum customer support and thrive being on front-line handling customer calls. You'll work as part of our 500 strong global team, supporting our clients collectively in more than 18 languages day in day out. Our Global team is tight but our culture is wide open, just like our spaces. We grow and support each other.

What's in it for you?
This is an exciting entry level position for an apprentice seeking a challenging, customer-focused opportunity. We would love you to bring your excellent communication skills to us; and we have a thorough professional training program to make sure that you are ready to provide outstanding customer service to Bloomberg's 325,000 clients and 19,000 employees.

You'll never stop learning...we'll invest in your career, and coupled with our unique approach to career development, we will help you expand your skills and opportunities in this role. You'll receive an introduction to Bloomberg products, services, our clients and an broader insight into global financial markets. Our experienced Bloomberg Customer Support representatives have the opportunity to be involved in mentoring, recruiting, quality control and idea generation.

You'll live and breathe Bloomberg's dynamic environment and contribute to helping our clients. Not forgetting our epic free snacks, generous corporate benefits and organized volunteerism.

We'll trust you to:
- Provide extraordinary customer service to our clients on inbound and outbound phone calls
- Troubleshoot and resolve Bloomberg terminal related issues
- Transfer customer calls to appropriate business areas
- Identify, research, and resolve customer issues using proprietary company software

We'd love to see:
- Phenomenal customer service skills
- Strong telephone etiquette and a professional demeanour
- Excellent verbal and written communication skills
- Multi-tasking skills and problem solving skills
- A desire to be part of a team but also work independently
- Flexibility to learn and grow in a dynamic, client-focused, environment
- Read, write and speak fluent English plus one of the following languages fluently: Spanish, Portuguese, German, Russian, Japanese, Turkish
- The ability to join us on 15th July 2019 for a minimum of 13 months
-3 GCSEs (or equivalent) at grades A-C in any subject, GCSE Maths and English (or equivalents) at grades D or above
-You must not hold an existing qualification at the same or higher level than this apprenticeship in a similar subject

You'll need to be able to:
- Occasionally work weekends or on a bank holiday
If this sounds like you - apply and we'll get in touch to let you know what the next steps are.

The qualification:
Business Administration Level 3
Business Administration teaches key concepts and a range of administrative techniques required to work in a business or corporate environment. Encompassing organisation, customer service, stakeholder management and the ability to work well under pressure, this qualification can lead you to work in a wide variety of departments including supply chain, human resources and media

Bloomberg is an equal opportunities employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Bloomberg is a disability inclusive employer. Please let us know if you require any reasonable adjustments to be made for the recruitment process. Please note this is a two stage application process, following the submission of your candidate details you will receive an email with directions to complete an online assessment. Your application will not be complete until you have submitted the assessment.
If you would prefer to discuss this confidentially, please email <email address removed>. Alternatively, you can get support from our disability partner EmployAbility, please contact <phone number removed> or <email address removed>.

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