Customer Service Executive – English / Dutch, English / German, English / Arabic in London, United Kingdom

Reed Business Information (RBI)

Role Title: Customer Service Executive
Location: London or Sutton, Surrey

Candidates must be bilingual English/Dutch, English/German, English/Arabic

At ICIS we are shaping the world by connecting markets to optimise global resources. ICIS is a division of RELX Group, a FTSE 20 company with revenues of $10 billion in 2018 and an employee base of over 30,000 across 40 countries. We exist to help businesses in the energy, petrochemical and fertilizer industries make strategic decisions, mitigate risk, improve productivity and capitalise on new opportunities. At ICIS we make some of the world’s most important markets more trusted and predictable by providing data services, thought leadership and decision tools. Thousands of decisions are taken across supply chains every day using our intelligence and we make this possible through a global presence that delivers the targeted, local insights customers need to achieve growth in a rapidly changing world.

With a global team of more than 600, ICIS has employees based in locations such as London, New York, Houston, Karlsruhe, Milan, Mumbai, Singapore, Guangzhou, Beijing, Shanghai, Dubai, Sao Paulo, Seoul, Tokyo and Perth.

Purpose of the Role

Our Customer Success Executives are responsible for providing a proactive and progressive approach to customer initiatives which underpin our growth ambitions at ICIS. As a Customer Success professional you will support customers to become digitally native, resulting in a significant contribution to the adoption and consumption of our offerings and increase customer satisfaction, engagement, loyalty, innovation and revenue.

Our success is based on the strategic value we bring to our customers and customer experience is vital to build long-term relationships and profitability, creating a differentiated brand and credibility in market. Ensuring customers maximize value at the point of use and are able to easily access information, to drive decisions is critical to our strategy and business objectives. Our Customer Success Executives will underpin this and own driving success for our customers, delivering a world-class customer experience, focused on their journeys across all digital platforms. This role includes day to day Customer Success activities (e.g. on-boarding, product usage support and training, general support services, adoption, advocacy, retention, etc.) and supporting sales with targeted outcomes (e.g., renewals, up-sell, etc.).

To ensure we support our customers the best way we can, we have Customer Success Executives close to our customers with global teams in all of our key markets. We are looking for a Customer Success Executive who is comfortable in taking the initiative to support our customers and assist them to maximise value in relationships and services to achieve with their business goals.

We’re looking for a passionate individual who will join a growing team to accomplish our vision to shape the world by connecting markets to optimise global resources.

Candidates must be bilingual in English/ Dutch, English/German, English/Arabic.

At ICIS, we are a team that thrives on innovation and collaboration in a diverse and inclusive culture. We take pride in finding the best people. This is not just about a proven track-record, but about who you are and how you work. How we do things is just as important as what we do. We search for the behaviours that will make the difference in our team. It starts with drive and the desire to achieve, succeed and grow. Really caring and ensuring delivery and getting things done. Taking ownership and thriving with empowerment. Not afraid to take calculated risks and fail. We put the customer first and have a thirst for learning. If this is you, then get in touch.

About Reed Business Information

Reed Business Information (RBI) provides information, analytics and data to business professionals worldwide. Our strong global products and services hold market-leading positions across a wide range of industry sectors including banking, petrochemicals and aviation where we help customers make key strategic decisions every day. RBI is part of RELX Group plc, a world-leading provider of information solutions for professional customers across industries.

RBI is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

RBI General Benefits Package:

RBI pays competitive salaries and has a comprehensive set of benefits.

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