Finnish Customer Service Advisor in Copenhagen, Denmark

Nordic Jobs Worldwide

Are you a Finnish speaker looking for a job in Copenhagen? Do you want to work with a meaningful job in a global company?

Join our client in Copenhagen where you get to work together with other Scandinavians providing the best possible customer service for a meaningful and important project. Do you already live in Denmark or maybe you are planning on moving here? Then we have the job for you!

Our Client:

The client is located in over 150 offices spread over 25 countries throughout the world. The company combines comprehensive customer service with digital, training and technological expertise to help build brand and improve customer satisfaction. In At the Copenhagen office they believe their staff is their most important asset. This means means that they take pride in finding the best, most talented, and driven employees who will make great colleagues. Among the benefits of working with them is a great social environment with an atmosphere of joy, pace and ambitions. Their office is nice and spacious with open working stations.

The Role:

This role consists of resolving customer enquiries via telephone and email. The CSR customer interactions will include (but not limited to) complaint resolution, product inquiry/ordering and product return/exchange inquiries.

  • Provide high quality premium customer service via chat, telephone and email in Finnish.
  • Assist in continuous improvement projects to help keep processes efficient and customers happy.
  • Provide administrative support to Management team and supervisor, covering off any ad hoc tasks when requested e.g. translations.
  • To ensure you are working within the required targets e.g. call length, quality, speed of answering queries.
  • Ensure product knowledge is kept up to date and to participate in ongoing refresher training when required
  • Understand and comply with all company and client security requirements and Policies and Procedures

Offer:

  • A friendly and relaxed office atmosphere with great support from your colleagues
  • You get a big network of Finnish and other Scandinavian people in Copenhagen
  • Nice and airy offices close to the water and in a very nice area of the city
  • In-house canteen, free coffee and fruits
  • Health insurance and a great pension scheme
  • Working hours are Monday-Friday from 07:00-15:00
  • Start date ASAP (flexible)

We are looking to fill the position as soon as possible so do not hesitate to apply if you feel that this ad sums up your character and ambitions. Apply by sending your CV to <email address removed> and we can talk more!

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